Remote Customer Service Officer - Repairs

Tamworth Borough Council is seeking a Customer Service Officer for the Repairs Call Centre. The role is primarily home-based with two days per month on site, and up to 40% on-site time as required.

You will handle repairs and maintenance enquiries for tenanted properties and corporate buildings, guiding customers and signposting to partner agencies where needed. As a great communicator, you will work in a fast-paced environment, use digital channels and telephone to resolve issues, and maintain