Remote Customer Experience Specialist (Fixed-Term)

Joma Jewellery Ltd is seeking a Customer Experience Specialist to join our busy CX team, supporting our retail customers across both brands. You will handle queries via email, phone and webchat, aiming to deliver a personalised, on-brand experience.

This is a fixed-term contract until 12 January 2027, with a hybrid working pattern and occasional trips to Banbury Head Office. You'll report to the Ecommerce Retail Customer Experience Manager and collaborate with Ecommerce, Operations and Marketing