Remote Customer Experience Leader for 50-Strong Global Team

ParcelHero, the UK's leading parcel delivery price comparison platform, is hiring a Customer Service Manager to lead our 50-strong remote team and elevate service quality as we expand internationally. You will drive cross-department collaboration, optimise processes with CX, QA, product and tech teams, and implement strategies for improved customer communication and self-service.

This contractor role offers a remote-first setup with a competitive package and opportunities to shape our customer