Remote CSM - Growth & Retention (SaaS)

Avalara, Inc. is seeking a Customer Success Manager to lead a high-volume portfolio, ensuring customers realise value from Avalara's solutions while driving retention and identifying growth opportunities.

This remote role involves 1-3 days per quarter in the office and reports to the Customer Success Team Manager. With 3+ years in customer success at Mid-Market or Strategic level, you will proactively engage customers at scale, manage risks, and collaborate with Account Managers and