Remote Complaints Specialist (Temp) - Regulated Resolution

Essential Employment is seeking a Customer Complaints Specialist for a temporary assignment based in SE London. The role is home-based with occasional attendance in South East London.

The target rate is £16.16 per hour PAYE, and the role requires handling sensitive conversations with empathy and professionalism. You will investigate complex issues, perform root-cause analysis, and maintain accurate CRM records while providing fair, timely resolutions.