Remote Accounts & Billing Senior Technical Support Engineer

Twilio is hiring a Technical Support Engineer 3 - Accounts & Billing for a remote role based in Ireland. You will handle complex account administration and billing inquiries, resolve challenging requests, and collaborate across teams to ensure high-quality support.

Strong communication, problem-solving, and mentorship are essential. You will navigate a 24/7 support model with on-call rotations, SLA targets, and multi-channel engagement while maintaining clear documentation and proactive customer