Relocation Consultant

Posted Thursday, December 11, 2025 at 12:00 AM

The Relocation Consultant (RC) is responsible for coordinating and delivering local destination service programs in accordance with SIRVA Relocation clients' policies and benefits.

Acting as the primary point of coordination, the RC provides support to internal SIRVA Consultants and transferring assignees, ensuring a seamless and positive relocation experience. This role requires exceptional customer service, strong organizational skills, and the ability to manage expenses efficiently while contributing to optimal revenue outcomes for SIRVA Relocation.

Manage the end-to-end relocation process for assignees and their families, from pre-decision and preview trips through arrival, settling-in, and ongoing support.

Administer and maintain all initiation documents, paper files, and digital records.

Make timely contact with internal consultants, external partners, and assignees within established KPIs.

Coordinate with internal departments to ensure a successful and smooth assignee experience.

Stay informed on local and expatriate issues, including the housing market, schools, recreation, healthcare, domestic help, transportation, and expat community activities.

Maintain up-to-date inventories of reference materials for the Expatriate Welcome Kit and gather useful information to enhance the destination service program.

Build and maintain strong relationships with international schools, keeping updated on admissions, curriculum details, and general availability.

Educate assignees and internal teams on minor relocation matters; liaise with Client HR on exception management, providing recommendations and status updates.

Work in compliance with the Company Quality System.

Report potential issues, risks, or unsatisfactory practices to management promptly.

Maintain accurate records in the Relocation Database (SMARTS / Service Engine).

Manage third-party providers (field consultants, car rental companies, etc.) involved in the destination services program.

Prepare and submit SIRVA Relocation reports as required.

Participate in client or prospect meetings and presentations as needed.

3-5 years of experience in real estate, relocation, human resources, accounting, or finance.

Excellent communication and interpersonal skills; international living experience or cross-cultural communication skills preferred.

Fluent English required; additional language(s) strongly preferred.

Proven customer service background with the ability to build strong relationships.

Experience in project management and coordination with service partners.

Self-starter with strong initiative, teamwork orientation, and the ability to work independently.

Proficient in Microsoft Office applications (Excel, Word, Access).