Regulatory Operations Manager - Risk

Description

Who We Are Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, Gibraltarand Brazil! With 600+ employees, Moneycorp prides itself in attracting some of the world's top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business. To find out more about our journeyclick here Your Next Challenge We are seeking a proactive and detail-oriented Regulatory Operations Manager - Risk to lead the operationalisation of key regulatory and risk frameworks within a PSD2 and MiFID II-regulated payments firm. Reporting to the COO, this role is central to ensuring adherence to second-line policies, operational resilience standards, and timely regulatory submissions, while supporting the firm's broader governance and risk management objectives. Key Responsibilities Second-Line Policy Operationalisation

• Lead the implementation and oversight of second-line policies, including:
• Consumer Duty: Embed customer-centric outcomes across operational processes.
• Third-Party Risk Management (TPRM): Oversee onboarding, due diligence, and ongoing monitoring of third-party providers
• Customer Due Diligence (CDD): Ensure effective execution of CDD and KYC processes.
• Outsourcing:Maintain firms outsourcing requirements to ensure compliance with outsourcing framework
• Offboarding: Manage compliant and customer-sensitive offboarding procedures.
• Translate policy requirements into practical, scalable operational processes.

Operational Resilience & Governance

• Ensure adherence to the firm's Operational Resilience Framework, including scenario testing, impact tolerance tracking, and incident response readiness.
• Coordinate with internal teams to maintain and test business continuity and disaster recovery plans.
• Support the COO in embedding resilience into day-to-day operations and strategic planning.

Deadline and Submission Oversight

• Maintain a centralised calendar of all regulatory and internal submission deadlines.
• Ensure timely and accurate delivery of required reports, attestations, and filings.
• Liaise with Compliance, Risk, and Legal teams to track and escalate any delays or risks to submission timelines.

Programme Management and Delivery

• Lead the programme management and delivery of large regulatory deliverables.
• Ensure projects are delivered on time, within scope, and within budget.
• Coordinate with cross-functional teams to ensure successful project execution.

Process Improvement & Controls

• Identify and implement process improvements to enhance efficiency, control, and auditability.
• Support automation and tooling initiatives to reduce manual effort and improve data integrity.

Stakeholder Engagement

• Act as a key liaison between Operations, Compliance, Risk, and Technology teams.
• Support the COO in board reporting, regulatory engagement, and operational risk management.

Audit & Assurance

• Prepare for and support internal and external audits and regulatory inspections.
• Maintain comprehensive documentation and audit trails for all operational processes.

Person Specification Skills & Experience

• Proven experience (5+ years) in regulatory operations, risk, or compliance within a financial services or payments firm.
• Strong understanding of PSD2, MiFID II, and UK regulatory expectations.
• Experience operationalising second-line policies and managing cross-functional initiatives.
• Familiarity with operational resilience frameworks and risk governance.
• Excellent organisational, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, regulated environment.

Preferred Qualifications

• Degree in Finance, Law, Risk Management, or a related field.
• Professional certifications (e.g., ICA, CISI, IRM) are advantageous.
• Experience working with the FCA or other European regulators.

Personal Attributes

• Detail-oriented and organized
• Ability to work under pressure and meet tight deadlines
• Strong stakeholder management skills
• Proactive and self-motivated

Please note: This is a full-time, permanent position based in our London office with an opportunity to work hybrid. What you get in return: This role offers a competitive salary along with a benefits package including 25 days holiday plus a day off for your birthday, a pension scheme, BUPA private medical insurance, and more. Interested? If the role sounds like you, we invite you to upload a copy of your CV by clicking on theApplybutton. Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network. Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce. Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success. Connect with us For company news, announcements and market insights, visit our News Hub . You can also find Moneycorp on Facebook , Twitter UK , Twitter Americas , Instagram , LinkedIn , where you can discover how we are leading the way in global payments and currency risk management.