Regulated Complaints Specialist - FCA Fair Outcomes

Vanguard Group in the United Kingdom is seeking a Complaint Handler to manage end-to-end client complaints in a regulated financial services setting. You will investigate, gather evidence, liaise with internal teams, and issue Final Response Letters while complying with FCA and DISP requirements.

This role requires strong written and verbal communication, sharp analytical skills, meticulous record-keeping, and discretion.