Registration Service Advisor (Contract)

Job Title

Registration Service Advisor

Salary: Up to £25,959 per annum

Location: Chelmsford, Essex

Contract type: Fixed Term, Full Time - up to 12 months

Closing date: 5th July 2026 (Expires 09/07/2026)

About the Role

This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Service Advisor, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer facing duties such as marriage booking, citizenship ceremonies, and statutory registrations. You will apply your administrative expertise and customer service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities.

Accountabilities

• Deliver a professional, customer focused registration service, providing advice and guidance to customers across all registration functions, including births, deaths, notices of marriage and civil partnership, citizenship ceremonies and related services.
• Manage customer enquiries through a range of channels, including face to face appointments, telephone, email and digital platforms, resolving issues efficiently and empathetically.
• Accurately prepare, process and maintain registration records, certificates and associated documentation, ensuring data integrity and confidentiality.
• Support customers through significant life events, demonstrating sensitivity, professionalism and excellent communication skills in challenging or emotional circumstances.
• Assess customer needs and provide clear information on registration requirements, legal obligations and available services.
• Process applications, bookings and payments for registration services, maintaining accurate records and adhering to financial procedures.
• Work collaboratively with colleagues, registrars, healthcare professionals and other partner organisations to ensure effective service delivery.
• Ensure compliance with data protection, information governance, safeguarding, health and safety and equality legislation and policies.
• Support the achievement of team and service objectives, demonstrating flexibility to meet changing operational demands and customer needs.
• Maintain a thorough and up to date knowledge of registration legislation, policies, procedures and systems, participating in training and development activities as required.

Experience & Qualifications

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Interviews

Interviews will be held face to face on 16th and 17th July 2026.

Disability Confident and EEO Statement

Essex County Council is proud to be a Disability Confident Leader. We commit to interview all disabled applicants who meet the minimum requirements of the role under our Job Interview Scheme, and we also interview all veterans and care leavers who meet the role's minimum requirements. We comply with the Equality Act 2010 and the Equality and Human Rights Commission.

DBS Update Service

If your role requires a DBS check, you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for maintaining it.

Contact

For queries about this role, email .