Registration Service Advisor

Registration Service Advisor

Fixed Term, Full Time

£25,959 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date: 5th July 2026

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 months.

The Role

This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Assistant, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer facing duties. From managing marriage bookings and citizenship ceremonies to supporting statutory registrations, no two days are the same.

You will be expected to apply your administrative expertise and customer service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities. The role requires a proactive and flexible approach, with the ability to manage sensitive information with discretion and professionalism. You will engage with members of the public, internal teams, and external partners, ensuring a seamless and supportive experience for all.

This position offers a unique opportunity to develop a deep understanding of statutory services while contributing to the delivery of high quality, person centred outcomes. It is ideal for individuals who thrive in a fast paced environment, enjoy variety in their work, and are committed to continuous improvement and public service excellence.

Accountabilities

• Deliver a professional, customer-focused registration service, providing advice and guidance to customers across all registration functions, including births, deaths, notices of marriage and civil partnership, citizenship ceremonies and related services.
• Manage customer enquiries through a range of channels, including face to face appointments, telephone, email and digital platforms, resolving issues efficiently and empathetically.
• Accurately prepare, process and maintain registration records, certificates and associated documentation, ensuring data integrity and confidentiality.
• Support customers through significant life events, demonstrating sensitivity, professionalism and excellent communication skills in challenging or emotional circumstances.
• Assess customer needs and provide clear information on registration requirements, legal obligations and available services.
• Process applications, bookings and payments for registration services, maintaining accurate records and adhering to financial procedures.
• Work collaboratively with colleagues, registrars, healthcare professionals and other partner organisations to ensure effective service delivery.
• Ensure compliance with data protection, information governance, safeguarding, health and safety and equality legislation and policies.
• Support the achievement of team and service objectives, demonstrating flexibility to meet changing operational demands and customer needs.
• Maintain a thorough and up to date knowledge of registration legislation, policies, procedures and systems, participating in training and development activities as required.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Benefits

Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

Equal Opportunities

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.