Regional Quality Assurance Manager - North

Regional Quality Assurance Manager - North

• Salary: Up to £52,000 (dependent on experience)
• Commission & Bonus: OTE (On-Target Earnings): Actual variable pay depends on results achieved
• Reports to: Operations Director
• Role Type: Field based / Regional (ideally located within the Lancashire / North Yorkshire areas)
• Closing Date: Friday 8th May 2026

Role Purpose

The Regional Quality & Public Sector Growth Manager is responsible for supporting franchise partners to achieve and maintain strong CQC compliance while developing and increasing regulated commissioned services, primarily through Local Authority and NHS contracted work. The role exists to protect the organisation's regulatory licence to operate while enabling sustainable, contract-based growth across the region.

Key Responsibilities

You will do this by:

• Ensuring that the Franchisee is compliant with the SureCare Business model and the delivery of care services to its service user.
• Ensuring Franchisee's business is in line with SureCare's policies and in line with regulatory and ethical standards.
• Using various audit tools, establish the level of compliance of franchise offices.
• Completing various client-facing tasks, office visits and file reviews.
• Using management information for risk identification and reporting.
• Identifying areas of improvement, writing up improvement plans and communicating them effectively.
• Keeping track of the annual upgrades on the Training Reference Guide and Document Reference Guide to reflect changes in auditing tools.
• Conducting spot tests in risk areas.

Key Performance Measures

• CQC ratings and inspection outcomes.
• Reduction in regulatory risk and enforcement exposure.
• Growth and retention of Local Authority and NHS contracts.
• Audit and contract review outcomes.
• Evidence of effective cross-team collaboration.

Required Criteria

• This role is a fantastic opportunity to use your extensive care experience to support new, developing and established home care offices.
• The ideal candidate for this role will be an experienced home care professional who was previously a Registered Care Manager.
• You will have experience working across multiple offices/locations and have undergone CQC inspections.

Experience

• A good understanding of current CQC regulations along with other overarching governing bodies relevant to the Care Industry.
• Experience in managing multi-site/locations.
• Ability to follow through and monitor Improvement plan progress.
• Comfortable with electronic Care Planning software systems.
• Have previous experience in a compliance role.

Personal Qualities

• Ability to work under pressure.
• Willing to travel for work.
• Excellent time management skills, to prioritise workload to meet deadlines.
• Good communicator, with a positive attitude.
• Enthusiastic and pleasant individual - happy to take on ad hoc tasks.
• Desire to work in a dynamic, fast-moving and fast-growing company environment.

Why Join Us

• Take on a pivotal role within a nationally recognised, fast-growing franchise brand.
• Influence real change and performance across multiple territories.
• Collaborate closely with experienced leaders and entrepreneurial franchise partners.
• Join a culture that champions inclusivity, support, and shared values.
• 25 days holiday + bank holidays.
• Pension (employer contribution).