Regional Operations Manager

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

We are searching for a Regional Operations Manager to manage and oversee a team of Managers/Supervisors and personnel to ensure high standards of cleanliness across client sites. This role includes the following benefits:

• Free Online Doctor Consultations via Web doctor
• Competitive Salary
• Contributory Pension after qualifying period
• 21 Days Annual Leave increasing with service to 26 Days
• Staff Benefits/Discount Programme
• Employee Assistance Programme
• Training and Development Opportunities

Job Purpose

The Regional Operations Manager is responsible for overseeing cleaning operations across multiple sites within a designated region. This role ensures effective operational performance and business growth.

Key Responsibilities

• To ensure action plans are in place and reviewed regularly to achieve all targets set in line with business goals.
• To ensure all costs are controlled within budgets.
• Ensure contract prices are reviewed and increases agreed with clients.
• Ensure that the company purchasing procedure is followed and documentation completed such as Plant & Machinery Capital Requisition and Purchase Order Forms.
• To achieve the Region's financial targets annually and periodically, including profit & loss and sales.
• To liaise regularly with the line manager/directors on business objectives, financial aspects, innovation and growth opportunities.
• To attend review meetings at least monthly to compare actual financial performance against budget and requirements.
• To achieve new sales growth, identify opportunities for the company, directing the Business Development Manager and management team accordingly.

Contract / Site Management

• Ensure the cleaning specification is implemented and adhered to. Review contracts as necessary to meet company and client requirements.
• Regular client liaison to monitor standards, satisfaction with the service provided and build relationships with key clients.
• Monitor, review and analyse client satisfaction via the Quality Service Level Indicator/ECAT procedure and resolve all problems promptly and effectively.

People Management

• Recruit, induct, train and develop direct reports to ensure a high calibre of capable managers and supervisors.
• Ensure all managers and supervisors understand and focus on meeting the region and company objectives.
• Monitor and review performance of managers and direct reports in terms of budgets and communicate required standards.
• Carry out an annual performance/personal development appraisal with managers and direct reports.
• Ensure that each member of staff has been inducted, health and safety trained, supervised and appraised as required.

The Person

• An experienced manager with proven ability to manage people and working closely with senior management to achieve revenue targets for the contract cleaning sector.
• A passionate and motivational people manager.
• Embed Innovation and Social Mobility charters within the company.
• Work towards ensuring the company meets its Carbon Neutral policy.
• Maintain the brand's way of working, uphold and protect our culture and values.

Equal Opportunities Statement

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.