Regional Host Co-Ordinator (Property) - Lloyds Living

Job Title: Regional Host Coordinator

Department: Customer Operations - Property Management

Location: Manchester

Working Pattern: Hybrid - at least four days per week (or 80% of time) at one of the office sites.

End Date: Tuesday 21 July 2026

Salary Range: £30,201 - £31,790

Overview

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We are on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. This role plays a vital role in supporting the Regional Hosts by managing diaries, coordinating appointments, and ensuring operational activity runs smoothly, enabling Regional Hosts to focus on customer facing activities and on site visibility.

Role Purpose

We're looking for a highly organized and proactive Regional Scheduling Coordinator to join our team. In this fast paced, central role you will manage and optimize diaries across a nationwide network of Regional Host teams, ensuring all property inspections and customer interactions are prioritized, efficiently scheduled, and delivered to a high standard.

Key Responsibilities

• Diary & Appointment Management

  Proactively manage diaries to ensure productivity, appropriate travel time, and sufficient duration for each appointment. Identify diary gaps and bring work forward where possible to maximize efficiency. Book and coordinate appointments including viewings, pre move in visits, handovers, inspections, flushing, inventories and general property visits. Arrange annual property and estate inspections in line with compliance requirements. Book appointments directly or with third party suppliers when required. Inform Regional Hosts of any diary changes within 24-48 hours of the working day commencing.

• Customer Communication & Coordination

  Contact customers when Regional Hosts are running late and unable to do so themselves. Liaise with customers to reschedule appointments due to sickness or unforeseen changes. Call customers to confirm move in arrangements and Right to Rent (R2R) documentation. Send move in welcome information to customers following completion of move in. Ensure customers are kept informed with a professional and customer focused approach at all times.

• Operational & Compliance Support

  Save Right to Rent documentation on the system in line with policy and timescales. Chase outstanding documents to ensure they are uploaded and saved correctly within our systems. Upload inventory reports and notify relevant teams that the reports are ready to be viewed. Coordinate and book home handover appointments. Conduct mystery shopping activity to support service quality and continuous improvement.

• Collaboration & Governance

  Act as a central point of coordination between teams. Support consistent, accurate system updates to maintain data quality and reporting integrity. Contribute to operational efficiency and compliance across the field function.

Essential Requirements

• Experience in an administrative, coordination, or operational support role.
• Strong organisational and diary management skills with excellent attention to detail.
• Confident communicator able to engage professionally with customers and internal stakeholders.
• Ability to manage multiple tasks, prioritise effectively, and adapt to changing demands.
• Proactive, reliable, and customer focused approach.
• Experience supporting field based or property management teams.
• Comfortable working in a fast paced, evolving environment.
• Strong problem solving skills and a continuous improvement mindset.

Desirable Skills

• Understanding of Right to Rent or compliance driven processes.
• Strong IT skills and confidence working with property management systems.

Benefits

• Generous pension contribution of up to 15%.
• Annual performance related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 24 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Our Commitment to Inclusion

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We are disability confident, and if you would like reasonable adjustments to be made to our recruitment processes, please let us know.