Regional Donor Records Manager

NHS Blood and Transplant helps to save thousands of lives each year through blood and organ donation. Donor Records are part of the team that help deliver the safe blood and blood products and supply relevant information to help deliver the highest standards to patients.You will be a key member of the Donor Records Management Team leading administrative colleagues in this important role of helping to deliver the safety of blood and blood products.This will be a great opportunity to manage the team of admin colleagues who are responsible for up-dating and maintaining NHSBTs Donor/Donation Database, ensuring that the day to day running of a busy department which processes large amounts of records accurately within agreed timescales.You will receive induction and training from the start of your employment.

Main duties of the job

In this role you will manage the Donor Records Team, by planning and organising work patterns, monitoring staff workload, performance and absence on a daily basis, ensuring compliance with service level agreements and standard operating procedures. Your responsibilities will include:-

• Delivering a quality service by working with and motivating the team and engaging with our stakeholders.
• Ensuring the safety of blood, making sure that discretionary tests are checked for accuracy and validity and checking of donation numbers and advising laboratory staff whether discretionary testing is required
• Providing leadership, guidance and management to the Donor Records Department Administrative team responsible for the development of information systems, processes and procedures associated with the maintenance and review of centralised donor files.
• Liaising with internal and external key stakeholders to ensure the donation audit trail is complete and compliant with quality assurance documentation, Information Governance and clinical governance requirements.
• Archiving and storage of donor records in accordance with regulatory requirements.
• Managing financial and physical resources for the department.
• Providing analytical and judgemental skills to solve a wide range of non-clinical problems often with competing deadlines and resource.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.Our three core values are what set us apart. They guide and inspire everything we do.By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

What we offer:

NHSBT promotes flexible working opportunities where the role will allow.

27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at:

We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Person Specification Qualifications

• Educated to degree level in a relevant subject OR equivalent relevant experience
• Demonstrates commitment to own continued professional development (CPD)

Experience

• Experience of working within a busy administrative environment
• Leadership and management experience
• Evidence of improving and developing working systems
• Ability to analyse and interpret information to drive improvement and support early resolution of quality issues
• Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint)