Referral and Allocations Administrator

Referrals and Allocations Administration

Contract length: Fixed-term 12-month maternity cover, with scope for a permanent position.

Hours: 35 hours per week, Monday to Friday 9-5

Salary: £25,000

Location: Remote

About the role

We are looking for a Referrals and Allocations Administrator to provide reliable, organised support during maternity cover. The role ensures that referrals are processed smoothly, in a timely manner, counsellors receive the correct allocations, and clients experience an efficient service.

Key responsibilities

Managing incoming referrals across our contracts.

Allocating referrals to counsellors accurately and in line with contract requirements.

Updating our portal and other internal systems like spreadsheets etc

Monitoring allocation queues and following up on any delays.

Responding to email enquiries from clients, advisors and counsellors.

Producing updated reports (Excel) weekly and monthly to our providers

Supporting the wider operations team with administration tasks.

Maintaining accurate records and reporting any issues promptly.

Posting approved updates on LinkedIn and keeping website content up to date (news items, pages, and simple edits).

Skills and experience

Strong administrative experience.

Confidence using digital systems.

Good written communication and clear email manners.

Ability to prioritise tasks and work independently.

Comfortable working remotely with regular check-ins.

Ideally experience working with NHS partners or in an NHS setting.

Useful marketing skills, including LinkedIn posting and basic website updating.

What we offer

Supportive remote working environment.

Training and handover from the current post-holder.

Opportunity to contribute to meaningful wellbeing and justice-sector work.