Recovery Claims Advisor

Recovery Claims Advisor

Are you ready to kickstart a rewarding career in insurance? Join our vibrant Claims Recoveries team, where you'll play a key role in supporting our Recovery department. Whether you are new to claims or recovery work, we'll provide full training to help you succeed. If you bring strong administrative skills, excellent communication abilities, and a background in customer service particularly in phone or web chat environments, this role could be the perfect fit for you.

Working Hours & Shift Patterns

37.5 hours per week, Monday to Friday, 09:00 - 17:30.

Hybrid Working

One day per week in the office, with the option to work remotely for the rest of the time. You can also choose to work from the office more frequently if that suits you better. Some training and events may require in person attendance for their duration.

Salary

£28,800 starting salary, with opportunity for progression.

Location

Bexhill office next to the seafront, a short walk from Collington station.

Role Purpose

Your main responsibility is to manage a portfolio of non fault claims following a road traffic accident. You will focus on recovering costs from the responsible party, including third party insurers, policyholders and suppliers.

Tasks include: setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non fault, thereby preserving the customer's no claims discount.

As you progress through our competency levels, you may take on a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance and more.

What will you be doing?

• Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
• Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
• Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
• Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
• Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

What are we looking for?

• Previous claims or recovery experience is advantageous, but full training will be provided.
• Strong customer service skills with a background in telephony based roles.
• Excellent attention to detail and accurate data entry capabilities.
• Solid administrative skills with a proactive and organised approach to work.
• Good IT proficiency, particularly in Microsoft Excel, Word and Access.
• Proven problem solving ability and a track record of delivering results.

Benefits you'll receive

• Up to 5% annual discretionary bonus.
• Hybrid working (1 day per week in the office with the option to do more).
• A fantastic open plan modern office.
• On site restaurant 'Harrys', a wide range of breakfast and lunchtime choices and an on site Costa coffee.
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days).
• Pension match up to 10% of your salary.
• Life insurance (4 base salary).
• Discounted Hastings Direct products.
• Discounts & cashback with well known retailers.
• Tech scheme, cycle to work, health assessments and a skin check on completion of probation.
• Refer a friend scheme - earn £500 for every friend you refer.
• All the tech you need, including a brand new Microsoft Surface laptop.

Equal Opportunities & Accessibility

Hastings Group is an equal opportunities employer and treats people fairly, regardless of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender reassignment, or marital/family status.

We are a Disability Confident employer committed to ensuring our recruitment processes are fully inclusive. For this position, we are unable to accept applications through the Disability Confident Scheme due to high volumes, but we offer first stage assessment exercises that can be adapted with adjustments on a case by case basis.

If you require reasonable adjustments during the assessment process, contact the recruitment team at prior to starting any assessments so that adjustments can be considered.