Reconciliations Team Leader Life & Pensions

Who are Diligenta?
Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:
We're looking for a Reconciliations Team Leader to join the Finance Operations function, ensuring the accuracy and integrity of financial records across our Life & Pensions portfolio. You'll lead a team of five analysts, overseeing daily reconciliations, discrepancy resolution, and month-end processes, while maintaining strong controls and compliance with regulatory standards.

Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership Step Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Lead and manage a team of 5 Reconciliation Analysts/Senior Analysts working on BaNCS.
• Plan team capacity and allocate tasks to meet SLAs and control timelines.
• Act as the escalation point for complex reconciliation issues, ensuring timely resolution.
• Oversee completion of daily, weekly, and monthly control activities and reports.
• Conduct quality checks and provide feedback to maintain accuracy and compliance.
• Develop team capability with structured training plans and accurate procedural documentation.
• Support audit readiness and ensure effective action plans are implemented where needed.
• Contribute to process improvement initiatives, driving efficiency and best practice.
• Demonstrate a strong understanding of reconciliation processes, including attestations to the ledger.

What we're looking for:

• Strong analytical thinking with advanced MS Excel skills.
• Confident communicator, comfortable dealing with senior stakeholders.
• High attention to detail and sound decision-making under pressure.
• Strong understanding of finance operations and Life & Pensions processes.
• 4+ years' experience in financial services.
• Solid knowledge of reconciliations and ledger-related controls; BaNCS experience is advantageous.
• Understanding of financial regulations and control standards.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!