Receptionist/Telephonist

Job Summary

Receptionist/Telephonist - responsible for greeting patients, managing appointments, handling telephone enquiries, and supporting clinical staff in a general practice setting.

Responsibilities

• Welcome patients and provide assistance in person or by telephone.
• Open the surgery each morning, perform the end of day lock, and ensure lights, windows, doors, air conditioning, alarm, checklist, logbooks and ticket books are secured.
• Book appointments and manage all telephone encounters.
• Process urgent repeat prescription requests.
• Act as a chaperone during intimate examinations, wearing the chaperone badge at all times.
• Maintain working knowledge of EMIS/DART, Docman, EMIS Web and other medical records software.
• Cancel GP surgeries and prescriptions as instructed.
• Ensure patient confidentiality, Data Protection and Information Governance/GDPR compliance at all times.
• Cover the afternoon hatch and respond to prescription queries.
• Book interpreters via Big Word for patients requiring communication support.
• Assume reception overtime in line with the Receptionist contract.
• Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift.
• Undertake photocopying, laminating and other reasonable duties as assigned by the Office or Reception Manager.
• Summarise and update patient records at the end of each shift.

Qualifications

• GCSE English and Maths.
• Excellent communication skills.
• Well presented, organised and reliable.
• Computer literate; experience with EMIS EMIS Web, Docman or similar systems.

Desirable

• Experience working in a general practice.
• Experience working as part of a team.
• Experience using EMIS Web or other medical records software.
• Knowledge of medical terminology.

Benefits

• 25 hour position over three days.
• Monday: 8:00 am - 5:00 pm (1 hour lunch).
• Tuesday: 8:00 am - 8:00 pm (1 hour lunch).
• Wednesday: 1:30 pm - 8:00 pm (30 minute break).
• Access to the NHS Pension Scheme.
• Uniform provided.

Additional Information

The post is subject to a Disclosure and Barring Service check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.