Receptionist, Outpatients Department

Joining the University Hospitals Coventry and Warwickshire NHS Trust as a Receptionist in the Outpatients Department, you will be the first point of contact for patients and visitors, ensuring smooth operation of the department and upholding UHCW values.

Closing date: 04 August 2026

Key responsibilities:

• Welcome, receive and greet all visitors, resolving routine enquiries and complaints professionally while following local standards and procedures.
• Collate and enter information into computerised information systems with accurate, up to date records.
• Track notes in and out of the department on the computer system.
• Implement and maintain manual and electronic information and filing systems.
• Book ambulance patients in and out through the Patient Transport Services.
• Book interpreters for future appointments via the Language Line service.
• Liaise with internal and external areas to ensure all health records, referrals and documentation are prepared for clinic appointments.
• Distribute referrals to the appropriate consultant for prioritisation and facilitate the booking process in line with local and national targets.
• Notify patients of their appointments and reschedule as required.
• Support new team members by demonstrating and explaining routine departmental practices and procedures.
• Provide cover in the absence of other team members.
• Undertake any other tasks relevant to the post in accordance with its grade and nature.

Qualifications and experience:

• Basic numeracy and literacy qualifications.
• NVQ Level 2 or willingness to work towards NVQ Level 2.
• Experience working in a busy administration environment and in a customer facing role.
• Experience within the NHS.

Knowledge and skills:

• Proficiency in Microsoft Office packages (Word, Excel).
• Excellent written and verbal communication skills.
• Good keyboard skills (RSA Level 2 or equivalent).
• Strong attention to detail.
• Ability to prioritise and organise own workload.
• Empathy and an understanding of varied patient needs.
• Ability to track information accurately.

Commitment to Trust values and behaviours: Must demonstrate behaviours consistent with UHCW values, including promoting equal opportunities through relevant experience.

The department supports the Trust's vision of an , 7 days a week service.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for a Disclosure and Barring Service check.

Employer: University Hospitals Coventry and Warwickshire NHS Trust

Address: University Hospitals Coventry and Warwickshire