Receptionist Cambridge Clinical Research Centre

Receptionist Cambridge Clinical Research Centre Band 3

Main area R&D - Administration Grade Band 3 Contract 2 years (Fixed Term for 2 years) Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-RD-CVA496-RE

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division R&D Town Cambridge Salary £24,937 - £26,598 p.a. pro rata Salary period Yearly Closing 02/03/:59

Job overview

To provide a reception service to participants, patients, their relatives and visitors attending the CCRC.

To ensure effective and efficient management and support of clinical research studies conducted across the CCRC.

Main duties of the job

Be responsible for the arrival of all visitors and study participants, directing and informing relevant people of their arrival.

Be responsible for the house keeping of the Meeting rooms, waiting areas and own areas.

Handle enquiries as they occur in a professional manner, liaising with other disciplines, units as appropriate and referring issues on where necessary.

Assist with the room set up for meetings, interviews and training sessions
Provide a telephone enquiry service for the ward reception area.

Assist with entering clinic list bookings and patient appointments on EPIC and CRFManager.

Register, check and update patient details on the EPIC (computer system), CRF Manager (Department system), inform participants/patients/visitors of any delays.

To work closely with other Administrators on the Clinical Research Facility (CRF), Clinical Investigation Ward (CIW) and Cambridge Clinical Research Centre (CCRC) to provide reception cover on all levels.

Receive deliveries and post, pass on relevant information to relevant staff.
Printing, filing and administrative minute taking.

Report faulty equipment/room fittings to appropriate personnel.

Post holder may be required to work very occasional unsocial hours to meet service needs; this may include working evenings.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on the 2nd March 2026.

Interviews are due to be held on the 9th March 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification Qualifications

• Numerate and literate.
• Educated to GCSE level or equivalent.
• Educated to GCSE level A-C or equivalent.

Experience

• Planning and organising straightforward tasks.
• Working within agreed guidelines to set timescales.
• Experience of using IT packages (Word, Excel).
• Experience of working in an office environment.
• Experience of customer service or dealing with the public.
• Previous experience of working in the NHS.
• Experience of call handling.

Knowledge

• Understanding of confidentiality.
• Understanding of customer service.
• Basic knowledge of the Trust.
• EPIC Trained.

Skills

• Ability to work as part of a team.
• Good communication skills including telephone, email, face to face.
• Ability to follow processes and procedures.
• Ability to manage time working to schedule and timescales.
• Basic IT skills - ability to use Microsoft Office.
• Outlook.
• Good organisational skills.
• Willing to take on/learn new skills.
• Ability to show attention to detail.
• Ability to adapt to change.
• Ability to work under pressure.
• Ability to store and safeguard confidential documents.

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.