Receptionist
Posted 6 days 4 hours ago by Bupa Dental Care
Location: 77 Harley Street, London, W1G 8QN
Hours: Monday to Friday, 8:30am - 5:30pm
Bupa Dental Care 77 Harley Street is a fully private, four-surgery specialist practice offering a range of advanced treatments, including oral surgery, periodontics, dental implants, and All-on-4 treatment solutions.
We are looking for a professional, organised, and customer-focused Dental Receptionist to join our team. You will be the first point of contact for our patients, delivering an exceptional patient experience while ensuring the smooth day to day running of the reception area.
Essential RequirementsPrevious dental reception experience is absolutely essential. Please do not apply if you do not have experience working as a Dental Receptionist, as applications without this experience will not be considered.
What You'll Bring- Previous experience working as a Dental Receptionist in a dental practice
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- A professional and welcoming manner
- Experience using dental practice management systems would be advantageous
- Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
- Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
- Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
- Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
- Problem solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
- Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.
- Previous experience in a customer focused role.
- Strong communication skills, both face to face and over the phone.
- Confidence using IT systems to manage bookings and records.
- A proactive, flexible approach - ready to help where needed to support the team.
- Professionalism, empathy, and a genuine passion for delivering excellent service.
- Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.
- Competitive pay - with opportunities to increase through training and development.
- Healthcare & wellbeing support - including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
- Financial & lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You'll also have the flexibility of Wagestream, giving you access to your pay before payday.
- Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
- Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
- and much more, just ask!
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you're organised, approachable, and love helping people, this could be the perfect role for you.