Receptionist

Receptionist London (EC4A)

£30,500 + fantastic benefits. Full time (40 hours). Permanent.

We make health happen: We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. The role is vital in maintaining the smooth operation of our centre and plays a crucial part in delivering exceptional customer service. You will be a key support network, ensuring that every interaction with our customers is special and memorable. Your commitment to outstanding service will help create positive experiences for everyone who visits us. Working in our UK support functions, you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

Role Overview

To ensure the effective and efficient running of a busy corporate medical centre reception, maintaining excellent customer service whilst also completing administrative activities within the centre.

Responsibilities

• Front of house receptionist in a corporate medical setting.
• Create, amend or cancel appointments.
• Greet clients, complete arrival procedures.
• Keep reception and waiting area tidy and maintain a high standard of cleanliness.
• Take and process client payments and complete end of day banking.
• Manage multiple inboxes, responding within the hour to client queries.
• Respond to telephone calls and voicemails immediately.
• Pick up tasks within the booking system on alert and take necessary action.
• Manage client files - electronic and paper (prepare for clinic, action requests and file alphabetically after clinic).
• Process referrals on receipt and follow up with clients to support booking onward appointments.
• Complaints - listen, take notes and involve the centre manager or team manager appropriately.

Qualifications

• Excellent communication (written and verbal).
• Deliver outstanding customer service at all times.
• Good knowledge of Excel and Word.
• Knowledge of medical terminology (desirable).
• Excellent customer service skills.
• Confident approach with strong diplomacy skills.
• Ability to multi task within a changing environment.
• Proven ability to work successfully in a fast paced, time pressured environment.
• Very organised, with strong administration skills.
• Flexible, with an ability to adapt approach to corporate, in house systems.
• Good IT skills including proficiency in MS Word, Excel, Outlook and CRMs (bespoke EPR system).
• Team player with strong interpersonal skills.

Benefits

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing.
• Fixed term benefits allowance.
• Access to our confidential employee assistance.

Additional Information

Time type: Full time.

Job area: Administration.

Locations: London & South East.

We champion diversity and are a Level 2 Disability Confident Employer, mandating reasonable adjustments when required.