Receptionist

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are seeking a friendly, organised, and professional Receptionist to be the first point of contact for our business. You will play a key role in creating a positive first impression for visitors, clients, and colleagues while ensuring the smooth day-to-day running of the front-of-house function.

Key tasks

• Greet and welcome visitors in a professional and courteous manner
• Answer, screen, and direct incoming calls promptly and efficiently
• Manage reception inbox and respond to queries in a timely manner
• Maintain visitor logs and ensure compliance with security procedures
• Coordinate meeting room bookings and prepare rooms when required
• Handle incoming and outgoing post and deliveries
• Provide administrative support to internal teams as needed
• Maintain a clean, tidy, and presentable reception area at all times
• Assist with general office coordination tasks

Criteria Essential

(attributes required for candidate to be considered)

Desirable

(attributes can be trained or developed)

Knowledge, skills and experience

• Previous experience in a receptionist, front-of-house, or customer service role
• Excellent verbal and written communication skills
• Strong organisational skills and ability to multitask
• Professional appearance and demeanor
• Ability to remain calm and personable under pressure
• High attention to detail and accuracy

Personal Attributes

• Friendly and approachable with a positive attitude
• Reliable and punctual
• Strong customer focus with a willingness to help
• Team player with the ability to work independently