Receptionist
Posted 4 hours 59 minutes ago by NHS
Permanent
Part Time
Other
Yorkshire, Wakefield, United Kingdom, WF1 1
Job Description
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have part-time positions available for Receptionists at King's Street Walk in Centre.
The Receptionist is responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the Local Care Direct team including health professionals and any external stakeholders.
Hourly Rate: £13.21 in hours & £14.21 out of hours
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Shifts Available across a 4 week rolling Rota:
Week 1
Monday 18:00 - 22:30
Saturday 10:00 - 16:00
Sunday 16:00 - 22:30
Week 2
Monday 18:30 - 22:30
Saturday 18:00 - 22:30
Week 3
Monday 18:30 - 22:30
Saturday 18:00 - 22:30
Week 4
Monday 18:00 - 22:30
Saturday 10:00 - 18:00
Sunday 16:00 - 22:30
Main duties of the job The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.
To achieve this, the receptionist be responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the LCD team including health professionals and any external stakeholders.
About us We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
Thepurpose of this role is to ensure patients using LCD services at the centre aredealt with in a professional, efficient and sensitive manner which enhancestheir experience of the centre, LCD services and the wider NHS.
Toachieve this, you will be responsible for the smooth running of the receptionand waiting areas, dealing directly with patients, and liaising with othermembers of the LCD team including health professionals and any externalstakeholders.
KEYPRINCIPLES
Toreport any accidents, complaints, defects in equipment, near misses anduntoward incidents, following company procedures.
Ensurecompliance with Health and Safety at Work regulations.
EnsureHealth and Safety legislation and company policy is complied with at all times,including COSHH, Workplace Risk Assessment, manual handling and Control ofInfection.
Ensurecompliance with Infection, Prevention and Control guidelines.
COMMUNICATIONS& RELATIONSHIPS
To ensure agreed lines of communication andreporting are implemented within the team to support all employeesunderstanding LCD business plans, objectives, priorities and changes.
To promote effective cross-functional working andthat the operational team supports the achievement of objectives, standards andprotocols of other LCD areas.
To attend internal and external meetingsrepresenting LCD and engaging in discussions appropriate to the role and levelof the post.
PATIENTCARE
To ensure that the quality ofpatient care is firmly at the centre of the organisations objectives andvision.
To ensure the management andmonitoring of the highest standards or safety and quality in the delivery ofhealthcare and related services, and manage risk within Local Care Direct.
FINANCIALRESOURCES
To ensure financial policies andprocedures are maintained and any relevant budgets are adhered to and that bestvalue for money is achieved.
CONFIDENTIALITY
To operate and ensure the teamoperates within information governance protocols and that businessconfidentiality is maintained at all times.
TRAINING
To complete the defined companyinduction programme and core training for this role and mandatory refreshertraining thereafter and ensure that accurate records of training aremaintained.
INFECTIONPREVENTION AND CONTROL
Healthcare workers have a dutyof care to patients and are expected to comply fully with the companiesInfection Prevention and Control (IP&C) policies and attend/completeIP&C training, for personal and patient safety and for prevention of healthcare-associatedinfection (HCAI). Knowledge, skills and behaviour in the workplace shouldreflect this.
SAFEGUARDING
Individuals have a duty of careto children and vulnerable adults that they come into contact with whilst atwork to safeguard and promote their welfare and to work to prevent, recognise,respond, appropriately refer and record potential neglect or abuse, adhering tothe companys Safeguarding Children and Safeguarding Vulnerable Adultspolicies and procedures.
MANAGINGSELF
Ensure that allDriver health and licence checks are complied with.
Ensure that continualprofessional development is maintained and facilitates the ability to providecare to a high standard in a way that is both safe and cost effective.
Ensure that mandatory trainingis up to date and participate in training as appropriate.
Effectively utilise timemanagement, organisational, co-ordination and if required - managementskills.
Identify own professionaldevelopment needs through the Personal Development Review process (PDR).
The main duties andresponsibilities shown here are not exhaustive and the postholder will beexpected to carry out any reasonable activities according to the needs of thebusiness as directed by the line manager.
Person Specification Knowledge
We have part-time positions available for Receptionists at King's Street Walk in Centre.
The Receptionist is responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the Local Care Direct team including health professionals and any external stakeholders.
Hourly Rate: £13.21 in hours & £14.21 out of hours
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Shifts Available across a 4 week rolling Rota:
Week 1
Monday 18:00 - 22:30
Saturday 10:00 - 16:00
Sunday 16:00 - 22:30
Week 2
Monday 18:30 - 22:30
Saturday 18:00 - 22:30
Week 3
Monday 18:30 - 22:30
Saturday 18:00 - 22:30
Week 4
Monday 18:00 - 22:30
Saturday 10:00 - 18:00
Sunday 16:00 - 22:30
Main duties of the job The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.
To achieve this, the receptionist be responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the LCD team including health professionals and any external stakeholders.
About us We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- 25 days (pro rata) annual leave plus bank holidays, increasing by one day for each completed year of service, up to a maximum of 30 days
- NHS Discounts (Blue light card)
- Various hours available in a 24 / 7 environment
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards to recognise staff and their contributions
Thepurpose of this role is to ensure patients using LCD services at the centre aredealt with in a professional, efficient and sensitive manner which enhancestheir experience of the centre, LCD services and the wider NHS.
Toachieve this, you will be responsible for the smooth running of the receptionand waiting areas, dealing directly with patients, and liaising with othermembers of the LCD team including health professionals and any externalstakeholders.
KEYPRINCIPLES
- 1. Receive patients and visitors to the centre in aprofessional and courteos manner.
- 2. Book patients onto SystmOne on arrival and showthem to the waiting area.
- 3. Monitoring patient flow and taking action wherethere are non-attendees and cancellations.
- 4. Help patients who may be in an emotional state byproviding information and reassurance as necessary, elevating issues toclinician on duty if appropriate.
- 5. Assisting patients who have communicationdifficulties whilst at the centre and accessing support when identified such asLanguage Line or facilities for the hard of hearing.
- 6. To actively promote equality for all patients.
- 7. Deal with requests from patients and colleaguesover the telephone in a timely and courteous manner.
- 8. Maintain and re-order consumables for the receptionand waiting areas.
- 9. Take delivery of drugs and consumables from base locationand ensure appropriate storage in a secure environment.
- 10. Support the collation of Patient Satisfactionfeedback and undertake surveys/audits as required using both manual andcomputerised data.
- 11. Ensuring that the Reception and Waiting area iskept clean and tidy at all times.
- 12. Ensuring that consulting rooms are equipped toagreed standards at all times and this is monitored in line with company policyvia the LCD PCC check list, paying dueadherence to Infection Prevention and Control guidelines.
- 13. Completion of Handover report and LCD PCC checklist each session.
- 14. Contributes and makes suggestions for improvingservice provision.
- 15. Assisting other members of the team in any tasksbelieved to be appropriate to your capability.
- 16. Demonstrates duties to new starters.
- 17. Completion of LCD PCC check lists.
- 18. Supporting A & E Departments where agreementsare in place.
- 19. Follows local and organisational policies andprocedures within role.
- 20. Working to standard operating procedures at alltimes and in particular the Receptionist Standing Operating Procedure (SOP) andControlled Drugs/Drugs (where held).
- 21. Learn and understand National Quality Requirementsspecific to the Reception role and work with Management to achieve them.
- 22. Knowledge of and adherence to standards as laiddown by the Care Quality Commission.
- 23. Act as ambassador for LCD at all times.
- 24. Working flexibly to provide cover for colleagueswhen needed.
- 25. Assisting in the implementation of any new measuresdeemed necessary by the Management or Executive.
Toreport any accidents, complaints, defects in equipment, near misses anduntoward incidents, following company procedures.
Ensurecompliance with Health and Safety at Work regulations.
EnsureHealth and Safety legislation and company policy is complied with at all times,including COSHH, Workplace Risk Assessment, manual handling and Control ofInfection.
Ensurecompliance with Infection, Prevention and Control guidelines.
COMMUNICATIONS& RELATIONSHIPS
To ensure agreed lines of communication andreporting are implemented within the team to support all employeesunderstanding LCD business plans, objectives, priorities and changes.
To promote effective cross-functional working andthat the operational team supports the achievement of objectives, standards andprotocols of other LCD areas.
To attend internal and external meetingsrepresenting LCD and engaging in discussions appropriate to the role and levelof the post.
PATIENTCARE
To ensure that the quality ofpatient care is firmly at the centre of the organisations objectives andvision.
To ensure the management andmonitoring of the highest standards or safety and quality in the delivery ofhealthcare and related services, and manage risk within Local Care Direct.
FINANCIALRESOURCES
To ensure financial policies andprocedures are maintained and any relevant budgets are adhered to and that bestvalue for money is achieved.
CONFIDENTIALITY
To operate and ensure the teamoperates within information governance protocols and that businessconfidentiality is maintained at all times.
TRAINING
To complete the defined companyinduction programme and core training for this role and mandatory refreshertraining thereafter and ensure that accurate records of training aremaintained.
INFECTIONPREVENTION AND CONTROL
Healthcare workers have a dutyof care to patients and are expected to comply fully with the companiesInfection Prevention and Control (IP&C) policies and attend/completeIP&C training, for personal and patient safety and for prevention of healthcare-associatedinfection (HCAI). Knowledge, skills and behaviour in the workplace shouldreflect this.
SAFEGUARDING
Individuals have a duty of careto children and vulnerable adults that they come into contact with whilst atwork to safeguard and promote their welfare and to work to prevent, recognise,respond, appropriately refer and record potential neglect or abuse, adhering tothe companys Safeguarding Children and Safeguarding Vulnerable Adultspolicies and procedures.
MANAGINGSELF
Ensure that allDriver health and licence checks are complied with.
Ensure that continualprofessional development is maintained and facilitates the ability to providecare to a high standard in a way that is both safe and cost effective.
Ensure that mandatory trainingis up to date and participate in training as appropriate.
Effectively utilise timemanagement, organisational, co-ordination and if required - managementskills.
Identify own professionaldevelopment needs through the Personal Development Review process (PDR).
The main duties andresponsibilities shown here are not exhaustive and the postholder will beexpected to carry out any reasonable activities according to the needs of thebusiness as directed by the line manager.
Person Specification Knowledge
- . click apply for full job details