Receptionist - Sexual Health Liverpool University Hospitals NHS Foundation Trust

Receptionist - Sexual Health Liverpool University Hospitals NHS Foundation Trust

Employer:

Liverpool University Hospitals NHS Foundation Trust

Location:

Legh Street, Warrington, WA1 1UG

Pay:

Contract Type:

Contract

Hours:

Disability Confident:

No

Closing Date:

27/05/2026

About this job

We are looking to recruit a new Receptionist to join our friendly team in axess Warrington and Halton sexual health. The post holder will be expected to work across some of our community clinics in these boroughs. Communication skills will be key to this role. Dealing with telephone enquiries, booking in patients using the Electronic Patient Records System, basic patient triage and general administration duties (training will be provided where necessary). Successful candidates will be expected to work on a main reception desk, in a front facing role as part of an integrated team.

Key responsibilities

• Answer incoming calls from healthcare professionals and patients wishing to access the service.
• Enter and amend patient personal information into Electronic Patient Record systems.
• Welcome and greet patients at service reception desks and respond to queries/enquiries from the public, directing patients appropriately.
• Process incoming and outgoing calls on the telephone triage line and respond to queries/enquiries from the public, directing patients appropriately.
• Follow correct processes for dealing with complaints and escalates as necessary.
• Identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager.
• Prioritise urgent correspondence and enquiries using own initiative and judgement and seek guidance when required.
• Ensure mandatory training compliance is maintained and participate in any training and development relevant to the role.
• Follow the reception emergency contingency procedure in relation to computer or network break down.
• Adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and electronic and paper records are stored securely.
• Communicate fluently and clearly with patients without judgement and with empathy.
• Support the processing of patient requests via telephone, email, or text message to cancel or change appointments.
• Liase with colleagues at all levels both within the team.
• Support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service.
• Undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required.