Receptionist - contract for 24-hours

Receptionist

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

We need people like you-reliable, smiling, and capable of delivering a warm welcome. Flexibility is key to our business culture and we aim to help everyone achieve the right work/life balance.

You'll be the public face of the hotel and will be expected to be an expert in many areas. You will possess a good knowledge of our facilities and services, understand billing and messaging, and be able to advise on local tourist attractions.

What is in it for you:

• Free meals on duty, lunch at work included when on shift, free uniform and hotel discounts worldwide.
• Shifts are 6:45 AM to 3:15 PM or 2:45 PM to 11:15 PM with a mix of both; one in four weekends are guaranteed to be off work.
• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Company pension.
• Free on site parking.
• Swim and gym membership on premises.

What you will be doing:

• Be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• Provide professional, friendly and efficient reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.
• Maintain standards of hospitality as laid down by hotel and company policies and procedures.
• Welcome all guests upon arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
• Ensure the hotel cash handling and credit procedures and to report any discrepancies to your supervisor immediately.
• Operate the hotel switchboard, answering it to the company standard, ensuring that all messages are correctly handled and processed to guests' rooms immediately.
• Monitor all guest accounts and ensure that all charges posted are correct with supporting documentation.
• Take reservations and event bookings according to company standard during periods when the Reservations and Sales Office is unmanned or busy, ensuring all necessary information is completed and recorded accurately.
• Upsell all hotel facilities within the hotel to guests. There are incentives for each upsell and revenue generation.
• Ensure the security of guest valuables, departmental keys and floats, adhering strictly to company procedures at all times.
• Deal with guest enquiries, either by email, telephone, letter or face to face.

Your experience and skills include:

• Service focused personality is essential.
• You must have at least one year of experience working front of house in a hotel, ideally on reception.
• You must have a good general education and excellent customer service skills.

Experience is an asset:

• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.