Receptionist - AR
Posted 9 hours 53 minutes ago by Carrington Blake Recruitment
Client: Denbighshire County Council
Service: Corporate Support Service - People
Service Area: Service Improvement
Grade: 3
Location: Denbighshire
Contract: Temporary/Ongoing
Denbighshire County Council is looking for a Receptionist to join its Corporate Support Service - People, within the Service Improvement team.
This is a customer-facing role providing a professional reception service alongside general clerical and administrative support to customers, visitors and staff.
The successful candidate will be confident dealing with people face-to-face, over the telephone and via email, while also carrying out a range of routine administrative duties.
Key Responsibilities- Welcome and greet visitors, customers and staff in a professional manner.
- Answer routine telephone and face-to-face enquiries.
- Provide general clerical and administrative support, including filing, photocopying, emailing and completing forms.
- Maintain accurate manual and computerised records and management information.
- Carry out routine typing, word processing and other IT-based administrative tasks.
- Sort and distribute incoming and outgoing post.
- Organise meetings, including booking rooms and arranging travel or accommodation where required.
- Assist with maintaining office stationery supplies and keeping storage areas organised.
- Attend relevant meetings and assist with note-taking where required.
- Provide cover for colleagues during periods of absence.
- Maintain confidentiality, tact and professionalism when dealing with sensitive information.
- Participate in relevant training and development activities.
- Undertake other appropriate duties as directed by the Line Manager.
The ideal candidate will have:
- Previous experience working in a reception, administrative or clerical environment.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- Good IT skills, including Microsoft Word, spreadsheets and databases.
- Good numeracy and literacy skills.
- Strong organisational skills and the ability to prioritise workload.
- The ability to work effectively as part of a team.
- A professional approach to confidentiality and sensitive information.
- Flexibility and the ability to adapt to changing demands.
- Previous local authority/council experience would be advantageous.
- Experience of working in an administrative, clerical or finance environment.
- Very good IT skills, including word processing, spreadsheets and databases.
- Very good numeracy and literacy skills.
- Good communication skills across face-to-face, telephone, written and email channels.
- Ability to plan and prioritise workload.
- Ability to work constructively as part of a team.
- Ability to maintain confidentiality at all times.
- Welsh language skills - Level 4 essential.
- 5 GCSEs at grades A-C or equivalent, including Maths and English, or equivalent experience/qualifications.
- NVQ Level 2 or equivalent qualification/experience in a relevant discipline.
- Previous experience working within local government.
- Experience of note-taking.
- ECDL or equivalent IT qualification, or willingness to achieve this within 18 months.
All successful applicants will be required to complete the Council's standard safer recruitment checks, including:
- Two satisfactory references covering the previous 3 years of employment.
- Evidence of essential qualifications.
- Evidence of the right to work in the UK.
Denbighshire County Council is committed to safeguarding children and adults and expects all employees to follow relevant safeguarding policies and procedures.