Receptionist - Apprentice

Ocean Park House, Cardiff - 37 hrs Perm - £25,878 rising to £27,560 (closing date 09/07/26)

Please note: this role is expected to be offered at the starting salary within the band.

The Receptionist Apprentice will provide a professional and welcoming front of house service, acting as the first point of contact for visitors, learners, employers and colleagues across ACT.

The role requires a friendly, proactive and customer focused approach, building positive relationships while ensuring all enquiries are handled efficiently and professionally.

Reporting to the Senior Receptionist, this full time role is based at ACT's Head Office, Ocean Park House, Cardiff.

As part of an apprenticeship programme, the successful candidate will be supported to achieve a Level 3 qualification in Business Administration or Customer Service, developing the knowledge, skills and experience needed for a successful career in administration and customer service.

The successful candidate will embody ACT's Behaviour Framework by valuing every individual and their contribution, communicating openly and respectfully, embracing new ideas and ways of working, and supporting and empowering colleagues to succeed.

What you'll do

• Greet visitors, staff and customers in a professional and friendly manner.
• Answer incoming telephone calls and direct enquiries to the appropriate person or department.
• Ensure the reception area remains tidy, welcoming and well organised.
• Receive, sort and distribute incoming post and deliveries.
• Book meeting rooms and support the coordination of meetings and events.
• Maintain accurate records, databases and filing systems.
• Provide excellent customer service to internal and external stakeholders.
• Assist with maintaining confidentiality and handling sensitive information appropriately.
• Work towards completing the relevant apprenticeship qualification while applying learning in the workplace.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

Why work for ACT

As Wales's largest training provider, ACT is passionate about making a real difference through high quality learning and is committed to supporting staff to grow, develop and succeed.

Benefits

• Generous holiday package (up to 45 days per year)
• E learning platform available to all staff
• Annual salary increases
• Staff counselling sessions
• Mental Health First Aider
• Bi annual performance reviews
• Flexible and hybrid working (where applicable)
• Length of service, birthday and yearly appreciation rewards
• Staff Recognition AwardsContributory pension scheme
• Life assurance

Our Values

We foster a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

Person Specification Experience

No previous reception experience is required. We welcome applications from individuals with transferable skills gained through education, work experience, volunteering or other activities.

Qualifications & Knowledge

GCSE Grade C/4 or above (or equivalent) in English and Maths.

Basic IT skills, including Microsoft Word, Excel and Outlook.

Skills & Attributes

Good verbal and written communication skills.

Good organisational skills and the ability to manage tasks and deadlines effectively.

Strong attention to detail and commitment to maintain accurate records.

Ability to work collaboratively as part of a team and build positive working relationships.

Ability to handle confidential and sensitive information appropriately.

Ability to follow processes and work accurately within established procedures.

Proactive and customer focused approach to work.

Ability to use initiative, solve problems and plan work effectively.

Personal Qualities

Treats others with respect and values different perspectives and contributions.

Communicates openly, honestly and professionally.

Willingness to learn, develop and embrace new ways of working.

Positive approach to work and supporting others.

Diversity Statement

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.

We are happy to consider reasonable adjustments that candidates may need during the recruitment process. Please drop us an email with your requirements.

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. All employees are required to undergo an enhanced DBS check.