Receptionist / Administrator

Receptionist / Administrator

Location: Raynes Park Health Centre, 1 Lambton Rd, London SW20 0LW

Contract Type: Permanent - Full Time

Hours: 40 hours per week, working shifts between 8.00am and 8.00pm covering 5 days per week Monday to Saturday

Competitive Salary: £Competitive Salary + benefits

Responsibilities

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors' and nurses' administrative needs and responding to queries.
• Understand self funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end of day responsibilities.

Qualifications

• Experience of working in a high level customer face to face customer service environment is essential.
• A strong work ethic with a proactive and dependable approach.
• Genuine passion for delivering exceptional patient care and service.
• Excellent communication skills, both verbal and written.
• A collaborative team player who contributes positively to the environment.
• Strong organisational skills with attention to detail.
• Comfortable using IT systems and handling administrative tasks.
• A friendly, welcoming manner with a focus on creating a positive patient experience.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long Service rewards: ecards, extra holidays and money.
• Interest free annual travel loan to enable the purchase of public transport annual season tickets.
• Wagestream - early access up to 40% of earned wages.
• Competitive pension plans and parental leave options as well as access to unique products such as our menopause plan.
• My Bupa Extras - discounts at favourite retailers, plus a wide range of tools, content and information to support wellbeing.

Bupa is a Level2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and will provide reasonable adjustments as required.

We especially encourage applications from people with diverse backgrounds and experiences.