Real-Time Workforce Management Team Lead Hybrid

Capital One in the United Kingdom is seeking a dynamic leader to drive real-time operations from our Nottingham office. This permanent role offers hybrid work: three days in the office (Tue-Thu) and two days remote (Mon & Fri).

You will lead senior coordinators, coach teams, and manage real-time staffing and incidents to sustain service excellence. Bridge operations with offshore partners and internal teams, adapting to centre changes while focusing on performance and development.