Real-Time Inside Sales & Customer Experience Coordinator

Radwell is seeking an Intraday & Customer Experience Coordinator in Blackburn to support real-time performance across voice and email channels. You will turn data into actionable insights for Sales Team Managers and help optimize customer journeys through quality evaluations and dashboards.

The role involves supporting the rollout of Salesforce Service Cloud and refining Genesys Cloud configurations, with a hybrid working policy after training.