Rail Replacement Coordinator

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Rail Replacement Coordinator

Salary: £12.60 per hour. Location: Glasgow. Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10 hour minimum contract - this is a casual contract.

As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, ensuring the safety of our passengers, colleagues, the public and yourself. You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills, while maintaining high standards in data collection via the coordination portal and helping FTS maintain high vehicle standards and regulatory auditing. If you have a passion for transport and customer service, enjoy working weekends, and would like flexible hours at a competitive rate, we want to hear from you. You will work on an annualised hours contract (minimum 10 hours per year), primarily on weekends, with shifts offered as rail replacement operations run, giving you a variety of shift times, locations and working hours that suit you.

Our Coordinators come from all walks of life, many attracted by the flexibility and variety we offer. They are ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance excellent customer care with the highest safety standards at all times.

Responsibilities

• Supervise and coordinate the safe and timely operation of rail replacement bus, events and coach services.
• Ensure the safety of passengers, colleagues, the public and yourself.
• Provide assistance and information to passengers and consistently demonstrate excellent customer service skills.
• Maintain high standards in data collection via the coordination portal.
• Help FTS maintain high vehicle standards and regulatory auditing.

Qualifications

• Experience in the transport industry is desirable but not essential.
• Committed to providing a consistently excellent standard of customer service.
• Confident in engaging drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently, using your own initiative.
• Flexible to work a variety of shift times, including early mornings, evenings, late nights and weekends.

PLEASE NOTE

This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located within 10 miles of one of the key stations.

Rewards

• Simply Health & Smart Health for you and your dependents at no cost.
• Cash back benefits across optical & dental, virtual GP appointments, mental health support and nutrition and fitness advice.
• 24 hour, 365 day EAP provision for mental health support.
• Discounts on high street brands and supermarkets.
• Discounted train travel for you and your family after 6 months of service and a free bus pass.
• Cycle to work scheme.
• 25 days holiday plus bank holidays.
• Pension scheme and a chance to buy discounted First Group shares.
• Enhanced maternity/paternity pay.
• Flexible working.

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all. We are always looking for skillful and talented people to join us across our sixty plus depots from Aberdeen to Truro.

Transformation Programme

We've embarked on a journey of major transformation - to make sure we put our people and customers first. Our people are the beating heart of First Bus. Without them, there would be no drivers to take customers where they need to go and no engineers to keep our buses safely on the road. Our transformation programme is designed to reshape our business to meet tomorrow's travel needs.