Radiology Team Administrator

Radiology Team Administrator

The closing date is 12 April 2026

To provide comprehensive administration support to ensure the smooth and efficient service of the Radiology departments. To communicate with a range of internal and external professionals and organisations, whilst providing an excellent customer service experience at all times.

Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.

Main duties of the job

• Responding to a high volume of calls and enquiries sympathetically to ensure the appropriate action is taken at all times e.g. requests for diagnostic imaging results, patient queries, rescheduling appointments etc.
• Advise patients of their imaging appointments for MRI, CT, Xray, Fluro, Ultrasound and Dexa by telephone or by letter, including any other required information/literature and send by post.
• If required, discuss sensitive explicit complex information with the patients for forthcoming examination.
• Send out preparation guidelines with appointment letters along with the appropriate medication i.e. Gastrographin or Ominipaque as prescribed by the Consultant Radiologists.
• At short notice cancel, amend and reschedule Radiology imaging sessions and appointments following strict guidelines as required. Inform patients/staff accordingly for Lymington, Hythe and Romsey.
• Cancelling scanning lists and rebooking for all Radiology departments.
• Ensure Urgent diagnostic reports are escalated to the referrer as soon as possible via email as instructed by the Consultant Radiologists and Reporting Radiographers.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

• 3 GCSE (grade C or above) or equivalent, including GCSE (or equivalent) English and Maths
• NVQ Level 3 or relevant experience
• Word Processing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust