Radiology Receptionist
Posted 2 hours 43 minutes ago by OUH
Permanent
Full Time
University and College Jobs
Oxfordshire, Oxford, United Kingdom, OX1 1
Job Description
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit
Job overview The receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.
The receptionists also cover the back office to include courtesy calling and admin tasks relevant to the post.
Main duties of the job Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.
Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here .
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
Detailed job description and main responsibilities The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times.
Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system.
The candidate must ensure all reception tasks are completed accurately using the electronic computer system CRIS. Attending patients in real time for their appointments and record and elevate queries comprehensively to the administration and clinical staff.
In addition, responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.
Essential qualities required are a team player, flexible approach and the ability to work proactively - at times using one's own initiative. The candidate will have excellent communication and interpersonal skills, with customer care experience.
Radiology is a busy patient centred department and this position will work as part of an administration and clerical team, with good peer group support and appropriate training provided as necessary.
Experience of working with hospital software is advantageous.
Please note that this post is subject to a 6-month probationary period.
Person specification Quality
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa NHS Employers / Work in the UK - GOV.UK
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.
When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.
No unsolicited recruitment agency telephone calls or emails.
Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.
Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: .
Vacancies with our PFI partners Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.
Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.
Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.
Departments and services You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.
"Oxford University" is a registered trade mark of the University of Oxford . click apply for full job details
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit
Job overview The receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.
The receptionists also cover the back office to include courtesy calling and admin tasks relevant to the post.
Main duties of the job Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.
Working for our organisation Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here .
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
Detailed job description and main responsibilities The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times.
Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system.
The candidate must ensure all reception tasks are completed accurately using the electronic computer system CRIS. Attending patients in real time for their appointments and record and elevate queries comprehensively to the administration and clinical staff.
In addition, responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.
Essential qualities required are a team player, flexible approach and the ability to work proactively - at times using one's own initiative. The candidate will have excellent communication and interpersonal skills, with customer care experience.
Radiology is a busy patient centred department and this position will work as part of an administration and clerical team, with good peer group support and appropriate training provided as necessary.
Experience of working with hospital software is advantageous.
Please note that this post is subject to a 6-month probationary period.
Person specification Quality
- Good general level of education
- Intermediate level of IT knowledge & Microsoft applications
- Customer care experience
- NHS experience
- Hospital computer system experience
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa NHS Employers / Work in the UK - GOV.UK
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.
When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.
No unsolicited recruitment agency telephone calls or emails.
Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.
Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: .
Vacancies with our PFI partners Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.
Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.
Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.
Departments and services You can view our departments and services alphabetically. Some areas also have dedicated microsites, which are featured in the linked images below.
"Oxford University" is a registered trade mark of the University of Oxford . click apply for full job details