Quality, Patient Safety and Risk Officer/Oifigeach Cáilíochta, Sábháilteachta Othar agus Riosca.

Posted 11 days 4 hours ago by Incorporated-Orthopaedic-Hospital-of-Irelan

Permanent
Full Time
Academic Jobs
Dublin, Dublin, Ireland
Job Description
  • Dublin, Ireland
  • Permanent, Full time
Who We Are Our Mission: "To provide a high standard of care & treatment for all patients referred to the hospital & enable them to achieve the optimum of health & independent living"

Description Position: Quality, Patient Safety and Risk Officer (Grade VII)

Contract: Permanent

Hours: 35 hours onsite

Salary range: HSE Consolidated pay-scale (Current Applicable Scale)

Reporting to: Chief Executive Officer

Closing Date: 19 October 2026

Purpose of the Role

To lead and support the development, delivery, and evaluation of comprehensive programmes of work in quality, patient safety, complaints, and integrated risk management. This includes overseeing clinical effectiveness, ensuring safety compliance, driving service improvements, and facilitating learning from service user feedback across all operational pathways.

Post Specific Requirements
  • A minimum level 7-degree professional qualification in a health related area.
  • Significant experience of working in the Irish Health Services in a post that has involved quality and risk management as relevant to this role
  • Experience in risk, incident and complaint management
  • Experience of data measurement analysis and production of high quality reports
  • Experience of managing and working collaboratively with multiple stakeholders
  • A proficiency in computer systems including Microsoft Word, Outlook, Power Point, Excel and NIMS.
  • Fluent command and understanding of the English language to include spoken and written word.
  • An academic award in Risk Management or Quality in Healthcare at Level 6 (or higher) on the Quality and Qualifications (QQI) framework or equivalent.
Organisational Context

Clontarf Hospital is a 160 bed Voluntary Hospital providing rehabilitation Services under Section 38 of the Health Act 2004 for Adults and Older Persons. At Clontarf Hospital, our committed, expert and compassionate staff provide excellent care to patients on their rehabilitation journey. Our goal is to work in partnership with patients, providing care that is tailored to their unique needs, empowering them to achieve their optimum level of independence at home and in their communities. The patient pathways include:
  • Older Persons Rehabilitation
  • Step up beds and hospital avoidance pathways with the Integrated Care Team for Older Persons (ICPOP Team)
  • Specialist Rehabilitation Services including neuro rehabilitation and rehabilitation after trauma for adults and older persons
  • Orthopaedic Rehabilitation
The Hospital has close links with the Mater Hospital, Beaumont Hospital, The National Orthopaedic Hospital, HSE Services and our Community Partners.

PRINCIPAL DUTIES AND RESPONSIBILITIES
  • Implement, oversee, and continuously optimise the Hospital's Incident Management System in strict alignment with national frameworks
  • Co ordinate, lead, and participate actively in clinical and non clinical incident reviews utilising formal Systems Analysis and Root Cause Analysis (RCA) methodologies.
  • Partner with frontline clinical and administrative departments to ensure that all local incidents are logged, escalated, and resolved in a timely, legally compliant, and professional manner.
  • Generate data driven reports on clinical events and near miss profiles using the National Incident Management System (NIMS).
  • Collate, synthesise, and present thematic trend analysis patterns stemming from hospital wide incidents to the Executive Management Team and the Board of Governors.
  • Oversee the implementation of recommendations from both national and local Systems Analysis Reviews and report on progress to the Hospital QPS Committee and QSRM Board Committee.
  • Execute statutory reporting protocols, ensuring all applicable occurrences are directed to the State Claims Agency (SCA) and related regulatory authorities within required legislative windows.
  • Deliver support, professional guidance, and objective briefing to staff requested to provide statements or evidence for internal reviews, insurance claims, or the Coroner's Court.
  • Oversee the systematic rollout of recommendations originating from both local and national Systems Analysis Reviews, auditing progress and reporting directly to the Hospital QPS Committee and the QSRM Board Committee.
  • Manage the Hospital Incident Oversight Group.
  • Prepare documentation for and represent Clontarf Hospital in the management of Coroner's cases
RISK MANAGEMENT
  • Maintain an operational knowledge of current Irish medico legal legislation, statutory mandates, and health codes governing Patient Services, Employer's Liability, and workplace environment safety.
  • Ensure local compliance with the Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023, executing mandatory face to face open disclosures and managing regulatory communication workflows.
  • Deeply embed ethical clinical practice models and the statutory requirements of the Assisted Decision Making (Capacity) Act 2015 into hospital systems, honouring patient will and preference parameters.
  • Champion an organisational 'Just Culture' built upon transparency, fairness, dignity, and individual mutual respect, eliminating barriers to reporting and safeguarding staff from blame.
  • Design, audit, and update the Corporate, Hospital, and Departmental Electronic Risk Registers, working collaboratively with managers to track and review active risk mitigation plans.
  • Review and update hospital Policies, Procedures, Protocols, and Guidelines (PPPGs) to reflect shifting statutory mandates and international evidence based standards, offering advice on legal updates.
  • Provide risk management support, advice and regular awareness sessions to all hospital teams.
Quality Improvement and Audit
  • Drive a culture of patient safety, clinical excellence, and service improvement across all wards, teams and departments in the Hospital.
  • Co ordinate, embed, and monitor operational compliance with the HIQA National Standards for Safer Better Healthcare.
  • Lead and advise multidisciplinary teams in the execution of Quality Improvement (QI) projects, utilising established improvement methodologies.
  • Provide support to Hospital Accreditation cycles.
  • To attend and participate and lead on committee and governance meetings, including the Hospital Quality and Patient Safety Committee, working groups, and/or process improvement teams as required.
  • To assist in mechanisms to obtain patient feedback and in disseminating the learning from such feedback including the Hospital Patient Experience Survey and other surveys.
  • Coordinate and participate in audit as required including audits emerging from review and trend recommendations.
  • To deliver and participate in training programmes for Hospital staff on the Quality and Risk Management agenda.
  • Co ordinate Quality Improvement Programmes for departments and individuals to ensure the overall objectives and standards of the Quality and Safety Executive are achieved and maintained.
COMPLAINTS MANAGEMENT
  • Deliver a supportive environment for service users, families, and patient advocates highlighting feedback or concerns regarding care experiences.
  • Act as the designated Complaints Officer for the hospital, managing all incoming formal comments, complaints, and compliments in strict compliance with the Hospital's Complaints Management Policy and the statutory HSE 'Your Service Your Say' Framework.
  • Execute Stage 2 complaint investigations, compiling official findings and drafting statutory written resolutions within required public sector timelines.
  • Ensure all investigative logs and sensitive consumer records adhere strictly to the Data Protection Act 2018 (GDPR) and the Freedom of Information Act 2014.
  • Provide oversight and data on all feedback, comments, complaints and compliments received by the hospital
LEARNING AND EDUCATION
  • Promote and support a learning and continuous improvement culture across the Hospital
  • Lead, attend and participate in relevant staff development programmes on an ongoing basis
  • Lead and assist in the training of colleagues as required.
  • Identify training and professional development requirements across the Hospital
COMPETENCIES

LEADERSHIP, TEAMWORK AND WORKING WITH MULTIPLE INTERNAL AND EXTERNAL STAKEHOLDERS
  • Inspires commitment from a range of teams, brings complex matters to conclusion, regularly demonstrates unique insight and is an effective decision maker.
  • Have the ability to work on own initiative, be approachable and available for advice and support.
  • Motivates others individually and in teams to deliver high quality work and develops effective and productive workplace relationships.
  • Maintains absolute focus, provides clarity and advice on all matters related to Quality, Patient Safety and Risk Management.
  • Demonstrates commitment to professional development.
  • Excellent evaluation, decision making, organisational and time management skills with the ability to work to deadlines.
  • Leads by example in terms of commitment, flexibility and a strong patient service ethos to achieve desired outcomes.
  • Harnesses resources to deliver on longer term goals, manages resistance and setbacks as they arise.
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