Quality Manager - Gifting

Chatteris, Cambridgeshire (PE16 6EG)
Full-time, 40 hours (Monday-Friday)

MM Flowers is looking for an experienced Quality Manager to lead quality and food safety across our gifting division.

About the Role

As Quality Manager - Gifting, you will play a pivotal role in ensuring the safety, quality, and legality of both raw materials and finished gifting products. With a strong focus on food safety and compliance, you'll lead quality operations, manage audits, and drive continuous improvement across the site.

This is a key leadership position, ideal for someone with a strong background in food manufacturing quality systems who thrives in a fast-paced environment.

Key Responsibilities Food Safety & Compliance

• Ensure full compliance with food safety standards, legal requirements, and customer codes of practice
• Manage and maintain the Food Safety Management System (FSMS)
• Oversee HACCP plans and ensure they are regularly reviewed and updated
• Lead internal audits and support external/customer audits

Raw Material Quality

• Oversee inspection and approval of raw materials against specifications
• Investigate non-conformances and work with suppliers to drive improvements
• Maintain accurate inspection records with supporting data and evidence

Finished Goods Quality

• Ensure all finished products meet quality, safety, and legal standards
• Manage out-of-specification issues and implement corrective actions
• Monitor quality trends and provide insights to key stakeholders
• Train operational teams on quality standards and processes
• Lead, coach, and develop the gifting quality team
• Set objectives, manage performance, and conduct appraisals
• Plan team rotas to ensure effective quality coverage
• Promote a culture of high standards and continuous improvement

Data & Reporting

• Analyse quality data and produce performance reports
• Identify trends and drive improvements using data insights

Collaboration & Stakeholder Engagement

• Work cross-functionally with Procurement, Production, and NPD teams
• Act as the technical expert for gifting quality and food safety
• Support customer interactions and audits
• Provide technical input into new product development

About You

• Proven experience in a Quality Manager role within the food industry
• Strong knowledge of HACCP, BRCGS, and food safety standards
• Experience with raw material and finished goods inspections
• Understanding of food labelling and compliance requirements
• Strong data analysis and reporting skills
• Experience leading and developing teams

Key Behaviours

• Trusted - reliable, accountable, and detail-focused
• Passionate - committed to quality and continuous improvement
• Dynamic - proactive and solutions-driven
• Collaborative - strong team player with excellent stakeholder engagement

Why Join MM Flowers?

At MM Flowers, we're passionate about delivering high-quality products that customers love. You'll be joining a business that values innovation, collaboration, and excellence, with opportunities to make a real impact.

Apply now to take the next step in your quality leadership career.