Quality Expert Reviewer - Maghreb/English
Posted 5 days 9 hours ago by Teleperformance
Maghreb Speaking Quality Expert Reviewer - Content Moderation
Location: Dublin City Centre (Onsite)
Salary: €42,667 Full-Time Permanent
Start date: Various dates available
Essential: Previous content moderator experience needed to apply
Are you a content moderator pro who knows social media policy inside and out, living in Dublin and fancy working in the buzz of the City Centre then read on!
You've seen it all: The high risk, sensitive, complex content and you dealt with it with confidence, accuracy and sound judgement, you are motivated by keeping people safe online and raising the standards of quality, this is just the job for you!
What You'll Do - Day to Day- Conduct detailed quality reviews of moderation decisions across multiple workflows
- Audit cases involving sensitive content such as hate speech, violent threats, self-harm, sexual content, fraud, impersonation, exploitation, and dangerous organisations
- Review escalated or high-risk cases and assess whether policy has been applied accurately and consistently
- Provide structured, actionable feedback to moderators to improve accuracy and policy alignment
- Identify error trends, policy gaps, and training opportunities
- Support calibration sessions to ensure consistency across teams
- Apply cultural and regional knowledge of the Maghreb market when making nuanced decisions
- Work closely with operations and policy teams to maintain high quality standards
- Meet daily productivity and quality targets in a fast-paced environment
This is a critical thinking role, you won't just review content, you'll evaluate judgement calls and ensure policy is applied with precision and fairness.
Role details (The important stuff!)- 40 hours per week (Mon-Sun, 08:00-19:00)
- 4 weeks onsite training (no leave permitted in first 8 weeks)
- Fully office-based in Dublin City Centre
- Background checks required
- Proven Content Moderation experience (mandatory)
- Fluent in Maghreb + strong C1 English language score
- Strong policy interpretation and decision-making skills
- High attention to detail and analytical thinking
- Emotional resilience when reviewing sensitive content
- Ability to deliver clear, constructive feedback
- Applicant must hold a valid permission to work in Ireland
- Role is not eligible for employment permit sponsorship
- Private healthcare
- 20 days annual leave + 10 bank holidays
- 4% pension
- Performance bonus (non-contractual, role dependent)
If you're ready to take ownership of quality, drive standards, and step up in your moderation career, apply now.