Quality Engineer - In Support Services - Telford

Quality Engineer - In Support Services - Telford

You will primarily support all quality activities on In Service Support (ISS) and provide support to the Quality Manager where required. The role will report directly into the Quality Manager.

The incumbent will be responsible for ensuring quality requirements within In Service Support are adequately deployed and adhered to, working closely with key stakeholders.

They would have a broad knowledge in quality planning and assurance systems and will be expected to be able to adapt and apply their practices in a variety of circumstances.

Overtime is not planned but may be required.

Key Stakeholders for the role include (but are not limited to)

• Head of Quality
• Quality Manager
• Procurement Team
• Supplier Quality Engineers
• Quality Technicians
• Operations Manager, Team Leaders / Technicians

Position Duties and Responsibilities

This individual will be responsible for:

• Forming part of the Quality Engineering team within In Service Support and working with other programme team members to deliver on key requirements.
• Contribute to the delivery of the quality related ISS milestones customer-related programme milestones.
• Provide full and effective support, in assigned areas of quality activity to ISS (i.e. inspection planning, audits, process management, coaching and training).
• Liaising with the Quality Technician to guide and support the activities of Quality Technicians with their daily tasks, taking over and resolving any quality issues they discover.
• Support or act as lead auditor in the planning, conducting and reporting of system, process and compliance audits.
• Facilitate and liaise with key stakeholders and process owners in non-conformance resolution and corrective actions.
• Analysis of data, identify themes and recommend corrective actions, including continual improvement to the Quality Manager.
• Manage and take responsibility for routine Quality activities without immediate supervision.
• Manage and take responsibility for non-routine Quality activities with some supervision.
• Able to access, have clear understanding of and apply the Management System documentation.
• Support certification activity for both internal and supply chain requirements.
• Support procurement activities throughout the programme, ensuring the effective implementation of standards and quality processes within the supply chain.
• Identifying opportunities to reduce risk or improve project performance.
• Sharing best practice across the team and wider business.
• Provision of accurate relevant data, identify areas of weakness and recommending and implementing improvements.
• Responsible for root cause analysis and corrective actions. (Facilitation of 8d's/STF)
• Responsible for delivering on SHE and responsible business behaviours.
• Responsible for contributing to delivery of the Quality objectives.
• Responsible for conducting audits.
• Responsible for conducting the verification of non-conformances.
• Responsible for supporting the Quality Management in addressing unplanned tasking.
• Provides informal guidance to team members.

• Be a quality professional, with internal auditor status or equivalent experience.
• Have a good level of experience in quality assurance/control and inspection planning.
• Have a good level of understanding of First Article Inspection or equivalent.
• HNC qualified in an appropriate technical discipline or equivalent experience.
• Have a fully developed working knowledge of Quality / Inspection Planning and Assurance systems, policies, processes, procedures and records.
• Experience of ISO 9001/ EN9100 standards.
• Experience of visual inspection, non-destructive testing (NDT), dye penetration testing and dimensional inspection of welded assemblies in accordance with requirements/drawings.
• A working knowledge of facilitating/leading Root Cause & corrective action (RCCA) methodologies; 8D, Fishbone, 5 Why, relationship diagrams, six sigma etc. gathering and analysing evidence and leading cross functional teams.
• Relevant quality qualification and/or membership of appropriate professional body.
• Experience in quality assurance and quality conformance principles and application.
• Excellent communication skills, both verbal and presentational.
• Ability to articulate the Business Stream strategy and objectives.
• Have facilitation skills and the ability influence working groups.
• Capable driving a detailed programme of work.
• Ability to critique and tailor issues and ideas in written reports and presentations ensuring accuracy and clarity of meaning.
• Able to build / improve effective relationships.
• Ability to deliver results.
• Advanced knowledge and experience using SAP highly desirable.
• UK MOD 'SC' security clearance needed (If no SC yet, RBSL will sponsor application). Candidate must declare any known concerns that they may have in achieving security clearance in their application.

We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions.

In addition, RBSL offer:

• Competitive salaries reviewed each year against market
• Hybrid and flexible working over a 4.5 day week
• Life assurance
• Long Service rewards with additional holiday
• Health cash plan
• Employer pension contributions up to 10%
• Salary sacrifice benefits including cycle to work and electric vehicles schemes
• Access to high street and gym discounts and cashback
• Enhanced maternity and paternity benefits
• Private health care, car allowances and company car for some employees

RBSL is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Please be aware that many roles working for RBSL will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

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