Quality Assurance Manager

Are you passionate about driving high standards, improving processes, and leading teams to deliver exceptional quality?

This is an exciting opportunity to join a forward-thinking organisation where quality sits at the heart of everything they do. You will play a key role in shaping standards, improving customer outcomes, and developing a high-performing team in a collaborative and supportive environment.

• Hybrid working, including work from home and office-based collaboration
• Private healthcare
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme and wellbeing support
• Free parking
• Enhance maternity, paternity and adoption leave

• Lead and develop a small team, providing coaching, feedback and performance support
• Oversee quality assurance and control processes to ensure consistent service standards
• Manage complaints, appeals and reassessments, identifying trends and improvements
• Design and deliver engaging training programmes to enhance team capability
• Produce and analyse reports to drive continuous improvement initiatives

• Proven experience in a quality-focused role
• Strong leadership skills with the ability to motivate and develop others
• Excellent organisational and time management abilities
• Analytical mindset with confidence using data to inform decisions
• Clear and effective communication skills, both written and verbal

As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.