Quality Analyst

Our client a very successful global delivery solutions company are now looking to add a Quality Analyst to the team.

This amazing client is looking for someone with great communication skills and a keen eye for detail.

The Role

• Ensuring reports (Excel based reporting monitoring each leg of the parcels journey) across all our models are kept up to date daily
• Monitoring parcels from origin to destination through to delivery to the end consumer
• Any concerns or delays seen impacting Quality are highlighted in good time to the relevant supplier
• Liaise with suppliers (warehouse/broker/carrier) to resolve issues
• Take ownership of customer problems and be proactive in achieving solutions
• Communicating any delays to management
• Ensuring all parcel tracking is sent by our suppliers, highlighting any concerns
• Identify trends in performance that could have an impact to Quality
• Ensuring pre-alerts are sent accurately and on time to our suppliers
• Develop finger-tip knowledge of internal and external processes
• Willing to undertake any other duties as may be reasonably required.

Key skills & competencies:

• Passion for Quality
• Excellent communication skills - written and verbal
• Demonstrates honesty and integrity
• Fast learner and adaptable - able to thrive in a fast-paced environment & work under pressure
• Attention to detail and accurate data entry
• Ability to think outside the box and challenge when something doesn't seem right
• Problem solving & decision making - thinking about problems carefully before action, asks the right questions and seeks solutions
• Highly motivated - demonstrates a commitment to getting things done, follows tasks through
• Comfortable with working remotely & can also work as part of a team
• Confident using various computer systems & basic excel skills

The role can offer remote working and Interviews available immediately.