QA Insights & Automation Lead - Outcome-Driven

Hastings Direct is seeking a Quality Assurance Insights and Improvement Lead based in the UK, with a hybrid setup (Bexhill, London or Leicester). The role focuses on leading QA insights, automation opportunities and technology-enabled assurance to strengthen customer outcomes and risk visibility.

You will govern QA outputs, set interpretation standards, and drive an insight-led approach to prioritise activities based on customer, regulatory and operational risk indicators.