Publishing Project Manager

We're looking for a highly organized, client-focused Senior Project Editor to lead book projects from kickoff to publication across both our premium PRO and Classic lines. This is a strategic, client-facing role where you'll manage complex creative productions, coordinate multi-stakeholder teams, and deliver an exceptional publishing experience while driving commercial outcomes across your portfolio.

At its core, this role safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.

• Plan, prioritise, and balance 60-80 concurrent projects, managing the full timeline across editorial, production, and design phases for both PRO and Classic lines.
• Act as the primary contact and operational liaison between the client, strategist (PRO), writer, development editor (PRO), designer, copyeditor, typesetter, and internal team.
• Build trusted relationships with clients via phone and email, acting as a calm, confident, and empathetic guide throughout their journey.
• Drive client satisfaction, retention, and advocacy handling complex conversations, sensitive subject matter, and emotionally charged feedback with professionalism and emotional intelligence.
• Identify, present, and close upgrade opportunities within your project portfolio, with a genuine commercial awareness of the value you're managing.
• Troubleshoot challenges that arise during production, identify practical solutions, and escalate where necessary.
• Ensure final outputs meet StoryTerrace's editorial and production benchmarks (without being a hands on editor).

• At least 3-4 years of project management experience, ideally in publishing, media, or a content led environment though we'll consider strong candidates from other fast paced client facing backgrounds.
• Proven ability to manage multiple concurrent stakeholders, timelines, and competing priorities without dropping the ball.
• Strong customer facing experience, with confidence navigating nuanced, emotionally complex client situations.
• Commercial awareness - you understand the value of a client relationship and can identify and support upsell opportunities naturally and credibly.
• A Bachelor's or Master's in English, Creative Writing, or a related field is strongly preferred; excellent written English is essential.
• Comfortable with systems, new technologies, and AI enabled tools.
• Proactive problem solver, calm under pressure, and confident working independently in a fast moving scale up environment.
• Collaborative, adaptable, and motivated by delivering meaningful outcomes.
• Must be based in and eligible to work in the UK.

• Annual base salary £34,000, plus bonus and commission scheme
• Hybrid role with 1 office day per week (Aldgate, London)
• 25 vacation days + 8 bank holidays
• Pension (4% employer + 4% employee)
• Private healthcare
• A genuinely meaningful product with real emotional impact
• A collaborative, mission driven culture in an international scale up environment