Pub Support Administrator (4 month FTC)

At Punch Pubs we're aiming to be the 5 pub company.

We want to create a world class team where every employee embodies the essence of 5 Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

The job description sets out what we need from you to be successful in your role and what you can expect in return.

Come as you are - and thrive

At Punch, we believe great pubs are built by great people, and great people don't all look, think or act the same.

We're proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work.

If you need adjustments or a different approach to help you shine, we'll work with you to make it happen.

We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.

Role Purpose

• Working together to create epic community pubs & provide great hospitality experiences
• Maximising business opportunities through supporting our Publicans and Management Partners
• Delivering the everyday, brilliantly, simply providing great admin & support via phone/email/e-queries as well as face to face
• Regionally or Concept aligned, providing admin support for Operations and other business areas where required.

This role is office-based and on a 4-month fixed-term contract

What you'll get in return:

• Performance related annual bonus
• Option to buy and sell holidays, plus long service days
• Health and wellbeing suite via Perkbox
• Progression and development opportunities

Accountabilities

• Providing multi-skilled admin support i.e. raising purchase orders, ordering equipment, placing drinks orders, repairs, arranging couriers, approving invoices, dealing with queries, logging field staff holidays, administration of Appian based tasks
• Supporting the launch of Epic pubs including hosting regular meetings and communicating effectively with internal and external key stakeholders.
• Onboarding new acquisitions
• Giving brilliant service and meeting customer expectations, whilst keeping to departmental objectives
• Delivering any ad-hoc tasks as required and provide cover to the wider Business Support team
• Develop a deep understanding of our pubs, Publicans, Management Partners and our People
• Identify customer needs and deliver the best solution in line with business ways of working
• Proudly and confidently communicate all things Punch
• Provide high quality, administrative assistance to support in driving profit growth
• Add your personality into your role!
• Contribute to our wider business goals by doing your role to the best of your ability - delivering great service, whilst achieving key individual and team measurables
• Actively build and maintain strong working relationships
• Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas
• Liaise effectively with others and utilise information and knowledge in order to reach solutions
• Meet our business challenges by working on other activities and projects if required

Key stakeholders

• Field Operations
• Property
• Marketing
• Internal Support Teams
• Wider Business Support Department

Person Specification - Technical Competencies/Professional expertise

• Customer focused - Ability to listen and respond to customers providing a quality service
• Effective working relationships - Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
• Planning, organising and flexibility - Organised & able to work in a fast paced and changeable environment
• Problem solving and decision making abilities with a keen eye for detail
• Communicating and influencing - Ability to communicate with personality on the telephone and in writing
• Commercial awareness and industry knowledge
• Striving for excellence - Proactive approach to individual training, development and progression
• Experience within a fast-paced administration environment is desirable
• Experience of working within Pub/Restaurant/Retail/Sales/Leisure/Tourism/Hospitality/Service industry desirable
• Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems
• English and Maths GCSE (or equivalent) - Grade 4/C or above (in both)