Property Services Manager - 9 Month Fixed Term Contract

Property Services Manager - 9 Month Fixed Term Contract Overview

Role OVO-View

Team: Property

Contract type: Fixed Term Contract

Experience: Mid-level

Reporting to: Property Manager (Compliance and Governance)

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Proactive, Organised, Collaborative

Top 3 qualities for this role: Problem-solving, Contractor Management, Attention to Detail

Where you'll work:

Depending on the needs of your business area, hub based people are expected to be in the office at least once a week and to attend OVO Connection events in person. You'll be assigned to the closest hub office (Bristol, Glasgow, or London) unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, and helps bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We know it takes all of us to change the world, and we welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do spins around Plan Zero. The team you'll join plays a gigantic role in making that happen. We're hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we hire plays their part in our mission; our role is to find those people and bring them on our Zero Carbon journey.

This role in a nutshell

As a Property Services Manager, you are the lynchpin for the operational delivery of property services at OVO. You will ensure our workplaces are safe, functional, and efficient by expertly managing our network of third-party facilities management providers. This role is a hands-on blend of strategic oversight and daily operational excellence, where you will directly impact the well-being and productivity of our people.

You will be the operational lead, ensuring that all services, from routine maintenance to building security, are delivered on time, to a high standard, and in full compliance with regulations. You will thrive on problem-solving, proactively managing service requests, and building strong, collaborative relationships with contractors and internal teams alike.

Your key outcomes

• Operational Leadership: Serve as the main point of contact for multiple facilities management services, working closely with contractors and internal teams to meet the daily needs of our sites.
• Contractor Partnership: Partner with the Property Manager (Compliance and Governance) to support tendering, onboarding, and mobilising new contractors and services.
• Service & Systems Management: Own the end-to-end management of service requests, planned maintenance, and reactive work. Use CAFM systems to schedule, track, and report on all activities, ensuring data is accurate and complete.
• Issue Resolution & Compliance: Actively monitor service delivery, escalating and resolving issues promptly and professionally. Track resolutions and ensure clear accountability between third-party providers and internal teams.
• Building Security Oversight: Manage our building security providers, guaranteeing high standards for access control, incident response, and overall site safety.
• Quality Assurance: Conduct regular site walkthroughs to verify service delivery against expectations, ensuring high levels of quality and responsiveness.
• Health & Safety: Maintain up-to-date compliance and service records to support internal audits. Coordinate documentation and on-site readiness with suppliers for health and safety reviews.

You'll be a successful Property Services Manager here if you

• Have a proven track record in workplace or property service delivery, third-party supplier coordination, or facilities operations.
• Are a confident problem-solver with strong experience in managing third-party providers across a variety of service types.
• Communicate with clarity and confidence, whether speaking with contractors, building users, or senior stakeholders.
• Are meticulously organized and detail-oriented, with a practical understanding of facilities management delivery. You can effectively prioritise and manage competing demands with a calm, can-do attitude.
• Are proficient in using CAFM systems to schedule, track, and report on work, with a commitment to data accuracy.
• Are proactive and take full ownership of issues, seeing them through to a successful resolution.

Let's talk about what's in it for you

We'll pay you between £35,000 and £41,000, depending on your specific skills and experience. We keep our pay ranges broad on purpose to align with our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer green benefits and progressive policies to help you feel like you belong at OVO, including flex pay. 9% Flex Pay on top of your salary is available - 4% is auto enrolled into your pension, with the remaining 5% to use on flexible benefits, including green benefits, pension top-ups, or cash.

Here's a taster of what's on offer:

34 days of holiday (including bank holidays).
For your health With benefits like a healthcare cash plan or private medical insurance depending on career level, plus critical illness cover, life assurance, health assessments, and more.

For your wellbeing Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.

For your lifestyle Extra holiday buying, discount dining, home & tech loans, and support for charities with give-as-you-earn donations.

For your home Get up to £400 towards any OVO Energy plan, plus discounts on solar, smart thermostats and EV chargers.

For your commute Great deals on ultra-low emission car leasing, plus cycle to work scheme and public transport season ticket loans.

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

We support an inclusive and diverse workplace with 8 Belonging Networks at OVO. You can participate in any Network, big or small.

Oh, and one last thing

We'd love to hear from you even if you don't meet every single box. If you think you have most of what we're looking for but not everything, go ahead and apply.

If you have any additional requirements, please use the application form to let us know so we can make the process easier and more comfortable for you.

Department

People, Projects, Programmes & Change & Business Support