Property Manager/Tenancy Manager-Hoddesdon, EN11

Property Manager/Tenancy Manager-Hoddesdon, EN11 About the Role:

Ouir clients are seeking an organised, proactive and customer focused Tenancy Manager / Property Manager to join our busy lettings team. This is a varied role responsible for overseeing the tenancy process from the move in, to the move out, while managing a portfolio of residential properties and delivering excellent service to our landlords and tenants.The successful candidate will be highly organised, able to prioritise a busy workload and confident in building strong relationships with landlords, tenants and contractors.

Key Responsibilities Tenancy Management

• Manage the tenancy process from offer agreed through to move-in.
• Prepare and issue tenancy agreements and supporting documentation.
• Ensure all legal compliance requirements are met beforethe commencement of tenancies.
• Coordinate referencing, Right to Rent checks, deposits, and move-in appointments.
• Register tenancy deposits within the required timescales.
• Handle tenancy renewals, rent reviews, and contract extensions.
• Manage tenancy changes, notices, and move-out procedures.
• Liaise with landlords and tenants to resolve tenancy-related queries.

Property Management

• Manage a portfolio of residential rental properties.
• Coordinate maintenance and repair works with approved contractors.
• Obtain quotations and ensure works are completed efficiently and within budget.
• Arrange/conduct routine property inspections and follow up on any required actions.
• Deal with maintenance issues promptly and professionally.
• Monitor contractor performance and maintain strong working relationships.
• Assist with deposit negotiations and end-of-tenancy matters.
• Maintain accurate property records and update all CRM systems.

Compliance & Administration

• Ensure compliance with all current lettings legislation and company procedures.
• Monitor expiry dates for gas safety certificates, EICRs, EPCs, smoke and carbon monoxide alarms, and other statutory requirements.
• Keep landlord and tenant records up to date.
• Produce reports and maintain accurate documentation.
• Support the wider lettings team when required.

Skills & Experience Essential

• Previous experience in tenancy management, property management, or residential lettings.
• Excellent organisational and time management skills.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Competant in MicrosoftOffice and CRM/property management software.
• Full UK driving licence and access to a vehicle.

Desirable

• ARLA Propertymark qualification.
• Knowledge of current lettings legislation and compliance requirements.
• Experience using property management software.

The hours will be:

Monday to Friday 8:45am - 6pm

Salary range will be:

£30,000pa Basic £35,000OTE