Property Manager

Job Details

Job Title: Property Manager

Contract Type: Permanent

Salary: £34957.17 (£38578.56 after 12 months successful performance)

Working Hours: 35 hours per week, full time

Working Pattern: Monday to Friday

Location: North Reg Hub, Carlisle

Please ensure you attach a current CV and covering letter.

The difference you will make as a Property Manager

Act as the nominated Property Manager for a number of mixed tenure shared spaces within a designated geographical patch, including undertaking property inspections to identify defects, prioritise action, and ensure work is undertaken promptly by removing hazards and keeping installed equipment operational to ensure people are safe and the building functions effectively.

About you

• Valid UK driving licence.
• Experience of successfully undertaking the role of Building Safety / Compliance Inspector, Property/Building Manager within a similar organisation.
• Effective stakeholder management, both internally and externally to the organisation.

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Management of a number of properties within a designated geographical patch and provide operational support and cover to other colleagues across group portfolio.
• Carry out a program of property inspections to identify defects, prioritise action, and ensure work is undertaken in agreed timescales, removing hazards and ensuring any installed equipment protects people and the building functions correctly.
• Undertake functional / operational safety checks to ensure installed equipment is in full working order to maintain compliance with risk and health and safety protocols.
• Record outcomes of inspections and functional/operational checks, assess hazards and determine appropriate action and timescale to mitigate risks.
• Proactive approach to the management of repairs, including reporting emergency repairs through the customer service centre and Compliance Management Teams; routine repairs recorded via the Total Mobile on site application and followed up accordingly.
• Manage and track any Safety Escalations, including out of service fire safety equipment, lifting equipment and Interference with Goods Act 1977 (TORT) items.
• Ensure work carried out on properties is completed to an acceptable standard, including communal repairs, grounds maintenance, communal cleaning and other service contracts to low risk properties.
• Accompany Building Safety Managers (BSM's) to customer engagement events to provide an overview of performance and discuss customer concerns.
• Oversee planning and execution of day to day operations, maintenance and inspections of properties in the patch.
• Escalate building safety risks/concerns to the Team Leader within set timescales and using agreed reporting tools to enable remedial action.
• Support completion of dynamic risk assessment of buildings to determine appropriate risk level and inspection frequency, including data & information collection.
• Maintain accurate records using appropriate systems, ensuring integrity and quality of inspection data and enabling analysis and reporting to meet key performance indicators.
• Liaise with internal and external stakeholders and residents to resolve communal issues while delivering excellent customer service, ensuring high satisfaction rates and explaining service charge budgets.
• Distribute customer communications and collect information on other asset services functions as needed to support Group objectives.
• Identify and communicate block access requirements and provide assistance to arrange compliance works; liaise with customers/housing services for individual flat access when required.
• Follow agreed internal business processes, adhering to regulatory, statutory and compliance frameworks to ensure effective inspections.
• Contribute to continuous improvement of processes and procedures.
• Respond flexibly to changes in work priorities and undertake other duties to support effective operation of the service.
• Ensure data protection requirements are met in accordance with policy, procedures and statutory requirements.
• Ensure health and safety requirements are met in accordance with policy, procedures and statutory requirements.

Additional Information

• Travel may be required to other locations across the UK to support teams in Camden and Dartford.
• The role will be exposed to sensitive information; confidentiality must be maintained at all times.
• Work flexibly during operating hours to meet role requirements.
• The role holder must promote equal opportunities and non discriminatory practices in all aspects of work undertaken.

Person Specification

Essential

• Valid UK driving licence.
• Experience of successfully undertaking the role of Building Safety / Compliance Inspector, Property/Building Manager within a similar organisation.
• Effective stakeholder management, both internally and externally.
• Proficient in the use of IT systems including MS Office and Outlook.
• Evidence of accurately reviewing, collating and recording data for meaningful analysis.
• Excellent attention to detail with the ability to work under pressure, meet strict deadlines and manage conflicting priorities.
• Excellent team player who can work flexibly to meet business requirements; self motivated and organised with the ability to plan and prioritise work against deadlines.
• Excellent communication skills.
• Ability to use own initiative and judgment and to work collaboratively.
• Currently hold or willingness to complete a Level 3 Fire/NEBOSH Health and Safety/IRPM property management qualification or equivalent.

Desirable

• Property management experience including managing blocks in mixed tenure environment.
• Knowledge of Compliance ICT systems including Housing Management Systems (Open Housing, C365, P Master, Capita).
• Experience of problem solving and implementing innovative solutions.
• Proven track record of monitoring risk and health and safety compliance and carrying out inspections within a housing environment.
• Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations and carrying out risk assessments within a housing environment.
• Experience in the use of handheld tablet devices.