Property Manager - Lloyds Living

Job Details

Title: Property Manager Location: Manchester Reports to: Head of Property Operations
Department: Property Management Working pattern: Hybrid - at least four days per week at the office site.

Position Summary

Join Lloyds Living as we redefine property management throughout the UK. You will be part of a dynamic team shaping how we create vibrant communities and deliver exceptional living experiences. This role allows you to take ownership of the end to end experience for our residents, ensuring their homes are safe, well maintained and compliant, while delivering a supportive and effortless service.

Key Responsibilities

• Manage all in tenancy activities, including resident management, repairs, maintenance (reactive and planned/pre ventative), complaints and escalations.
• Proactively reduce repair times and improve first time fix success.
• Manage end of tenancy turn activities to KPIs and oversee deposit negotiations and returns.
• Organise contractors, obtain quotations, issue works orders and process invoices.
• Ensure property compliance such as EICR, gas safety and EPC certifications.
• Maintain accurate operational reporting and management information, highlighting risks and required actions.
• Manage resident rental accounts and chase arrears.
• Process and serve section notices as required.
• Sourc, onboard and manage new suppliers.
• Evaluate inspection reports and follow up on actions.
• Oversee Asset Integrity & Performance, monitoring property condition and escalating recurring asset issues.
• Work with operational teams to optimise portfolio performance and plan improvements.
• Provide a warm, responsive and solutions focused service to residents.
• Ensure compliance with tenancy legislation, health & safety, and manage complaints and escalations within agreed SLAs.
• Maintain accurate records in Qube and related PMS systems.
• Identify risks, process gaps and improvement opportunities, supporting continuous improvement of operational workflows.
• Work closely with Lettings, Sales and regional teams to ensure seamless service delivery.
• Liaise with contractors and managing agents, challenging underperformance where needed.
• Keep communication tight with partners to reduce delays and improve outcomes.

Skills & Experience

• 5+ years residential property management experience, ideally PRS or new build.
• Industry qualification or membership of ARLA, Propertymark or The Property Institute (TPI).
• Strong knowledge of UK compliance, including H&S, Housing Act and the Renters' Rights Bill.
• Confident managing repairs, contractors and complex tenancy issues.
• Experience with shared ownership or mixed tenure environments (nice to have).
• Competent user of PMS systems such as SLM, Qube and Fixflo.

What We're Looking For

A proactive problem solver who thrives in a fast paced environment, embodies Lloyds Living's values (customer first, collaborative, committed to quality) and is a team player passionate about delivering exceptional service and improving processes.

Benefits

• Generous pension contribution of up to 15%
• Annual performance related bonus
• Share schemes, including free shares
• Benefits adaptable to lifestyle, e.g. discounted shopping
• 28 days' holiday + bank holidays
• Wellbeing initiatives and generous parental leave policies

Inclusive Workplace

We are committed to creating a consciously inclusive atmosphere, reflecting modern society and celebrating diversity in all its forms. We offer workplace adjustments for colleagues with disabilities, long term health or neurodivergent conditions where reasonable. If you would like an adjustment to the recruitment process, just let us know.

Contact

If you would like to contact us for any reason, please email .