Property Manager - Chestertons

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role after settling period)

Salary: £32,000 - £34,000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high-volume environment.

Main Duties:

• Embrace the Chestertons brand and core values
• Protect our Clients' Assets and work in their best interests
• Retain Management on the Portfolio
• Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks, appliances)
• Scrutinise quotes on behalf of the client
• Send inspection reports that add value
• Negotiate deposit deductions fairly and efficiently within required timeframes
• Understand and meet KPI's required for the role
• Consistently leave notes on RPS and attach documents to the letters folder
• Set and follow up on tasks to manage issues and support colleagues
• Develop understanding of client accounts and statements
• Attend local branch meetings and fulfill inspection requirements
• Participate in weekly 1:1 meetings with senior leadership
• Coordinate with supporting departments like lettings, compliance, accounts, and tenancy progression
• Support colleagues' growth and development
• Ensure compliance of current portfolio (EICR, Gas Safety Certificates)
• Adhere to department standards
• Inform tenants and landlords about the end of tenancy process
• Guide clients through deposit dilapidations

Attributes:

• Ability to work under pressure and escalate issues when needed
• Strong organisational and time management skills
• Proactive in seeking work when capacity allows
• Self-aware of knowledge gaps
• Excellent customer service skills in all interactions
• High engagement and willingness to learn

About The Company About Us

Chestertons: Over 200 years established, a successful London-based estate agency with over 30 branches. Known for being an innovative and dynamic business.

Campions: One of the fastest-growing sales and lettings agency groups in the UK, including brands like Chestertons, Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, managing thousands of properties annually.

Perks That Make a Difference:

Benefits: Employee assistance programme, holiday allowance + public holidays, charity matching, payroll giving, eye care contribution, flu vaccinations, birthday leave, health cash plan, and other benefits linked to job grades.

We are an equal opportunities employer committed to diversity and inclusion. All applications will be considered regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.