Property Changeover Support

Property Changeover Support (Seasonal Contract)

Location: Mumbles Contract: Fixed-term, 13-week contract to cover peak season Hours: 10 hours per week, working Fridays and Saturdays

Your next chapter

At Travel Chapter, we're passionate about creating memorable holidays in some of the UK's most beautiful locations. Behind every great guest stay is a well presented and well managed property, and that's where our Property Changeover Support team comes in.

We're looking for a reliable, hands on and detail focused individual to support our Property Management team during our busiest season. This role is ideal for someone who enjoys being out and about, takes pride in high standards, and can confidently work independently while building positive relationships with homeowners, suppliers and colleagues.

What you'll be doing

As a Property Changeover Support team member, you'll help support our Property Managers with on the day operational issues across managed properties during peak changeover periods. You'll play an important role in helping ensure properties are guest ready and any issues are identified and resolved quickly and efficiently.

Your responsibilities will include:

• Visiting properties where required to support with operational or guest related issues
• Carrying out property checks to ensure standards are maintained ahead of guest arrivals
• Supporting Property Managers with urgent changeover day requirements
• Liaising with third party suppliers and contractors where issues arise
• Identifying and resolving minor property issues where possible
• Carrying out simple maintenance tasks such as changing light bulbs or rehanging curtains
• Reporting larger maintenance or property concerns to the wider team
• Building positive working relationships with homeowners, suppliers, tradespeople and colleagues
• Supporting the delivery of an excellent guest and homeowner experience

What we're looking for

Essential:

• A strong customer service mindset
• Excellent attention to detail
• Good organisation and time management skills
• A proactive and practical approach to problem solving
• The ability to work independently and manage your own workload
• Strong communication skills
• Flexibility and adaptability during busy periods
• Confidence using basic IT systems and mobile technology

Desirable:

• Experience within holiday letting, hospitality, housekeeping or property management
• Experience working with external suppliers or contractors

Why join us?

• A flexible seasonal opportunity during peak trading
• A varied and active role where no two days are the same
• The chance to work within a supportive and collaborative team
• The opportunity to make a real impact on guest experiences

If you enjoy delivering high standards, solving problems and working in a fast paced environment, we'd love to hear from you.